Overview How You’ll Make an Impact The Senior Director, Delivery Operations is a critical leader within Epsilon’s retail media organization, responsible for overseeing the execution of omni‑channel advertising campaigns and driving operational excellence across the Ad Operations function. This role will lead the Media Delivery team, ensuring consistent, high‑quality execution of campaigns that align with both client expectations and internal business goals. The ideal candidate comes with a solid background in digital media operations, outstanding leadership skills, and a collaborative approach. You’ll play a key role in optimizing delivery processes, guiding strategic execution, and fostering cross‑functional alignment to support Epsilon’s continued growth in the retail media space. What you’ll achieve Oversee daily workflows across the client delivery and ad operations teams Implement scalable processes and tools to improve operational efficiency and service delivery Align operations with organizational goals by partnering with leadership and other functional groups Support internal training and documentation initiatives to ensure consistent knowledge and execution standards Track and analyze performance metrics to identify areas of improvement Partner with Sales, Product, and Engineering to support new client onboarding and campaign execution Manage staffing needs, budgeting, and resource planning for the team Interview, hire, and train management‑level staff in the department Oversee the daily workflow of the department Provide constructive and timely performance evaluations Manage employee field and termination following company policy Contribute to a culture of continuous improvement, collaboration, and accountability Who you are Strong communicator with excellent verbal and written skills Proven leadership experience managing teams in an ad tech, media, or digital marketing environment Familiarity with retail media platforms, programmatic advertising, or performance‑based media Highly organized and diligent with strong problem‑solving abilities Comfortable working cross‑functionally and influencing without direct authority Proficient in Microsoft Office Suite; experience with project management tools and ad ops platforms is a plus It would be great if you also have: Bachelor’s degree in Business, Marketing, Communications, or a related field 7–10 years of relevant industry experience, including 2–3 years in a leadership or operations role MBA or additional certifications are a plus, but not required Additional Information When you join us, we’ll create something EPIC together. Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. Epsilon’s portfolio of capabilities across digital media, messaging and loyalty solutions bridges the divide between marketing and advertising technology. We process 400+ billion consumer actions each day, leveraging advanced AI and proprietary technology. Epsilon is guided by five core values: Act with integrity, Work together to win, Innovate with purpose, Respect all voices, Empower with accountability. Epsilon offers a comprehensive benefits package including flexible time off, paid holidays, paid sick time, parental leave, childcare assistance, adoption assistance, health coverage, 401(k), tuition assistance, commuter benefits, professional development, and more. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on any protected characteristic. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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