Senior Director, Application Administration and Project Development Senior Director, Application Administration and Project Development

Location: Altamonte Springs, FL (onsite). In-person attendance is required Monday - Friday.

Description Full-time role focused on the strategy, execution, and oversight of enterprise-wide applications and IT projects. Reports to the Senior Vice President of Information Technology. Ensures ERP, CRM, and internal platforms are optimized for performance, reliability, and business alignment. Manages the full lifecycle of application administration, design, configuration, governance, and continuous improvement. Establishes project delivery standards, mentors IT team members, and supports business units with scalable technology solutions.

Why Everstory Everstory Partners creates supportive spaces for individuals and families, with a focus on grief support. The organization is committed to compassionate, personalized support and viewing grief as a natural part of the human experience. We strive to be a steady presence, offering comfort, guidance, and celebration of life and legacy.

The Impact You Will Make You will lead the strategy, execution, and oversight of enterprise-wide applications and IT projects. You will ensure systems such as ERP, CRM, and internal platforms are optimized for performance, reliability, and business alignment. You will manage the full lifecycle of application administration, from design and configuration to governance and continuous improvement. You will establish project delivery standards, mentor IT team members, and support business units with scalable technology solutions.

Essential Duties and Responsibilities

Lead the administration of enterprise applications (ERP, CMS, CRM, custom/internal systems), ensuring reliability, performance, and alignment with business objectives.

Oversee the end-to-end delivery of IT projects with a strong drive to completion, accountability for deadlines, and consistent delivery of value.

Serve as a hands-on leader in the design, configuration, and optimization of application solutions in accordance with ITIL standards and industry best practices.

Promote and implement operational excellence across all aspects of application administration and project execution.

Mentor and grow junior team members in project management, application administration, and business analysis.

Collaborate with business units to translate operational needs into scalable technology solutions.

Champion clear documentation, standards, and governance across application and project landscapes.

Establish and enforce processes that ensure repeatable, high-quality outcomes across IT initiatives.

Communicate effectively with stakeholders across the organization, translating technical concepts into accessible language for non-technical audiences.

Core Competencies

Compassion - Genuinely cares about people; demonstrates empathy and supports others.

Customer Focus - Dedicated to meeting internal and external customer needs; builds trust and relationships.

Ethics and Values - Acts with integrity and adheres to core values in all circumstances.

Role Competencies

Directing Others – Establishes clear directions, sets objectives, organizes work, and communicates effectively.

Drive for Results – Consistently delivers results and strives for excellence.

Functional/Technical Skills – Possesses required technical knowledge and skills.

Planning – Scopes tasks, sets goals, and manages schedules and resources.

Total Work Systems – Commits to continuous improvement and effective work processes; leverages data and technology to improve quality.

Requirements

Bachelor’s degree in information technology, Computer Science, Business, or related field; Master’s preferred.

10+ years of IT experience, including 5+ years in a leadership role overseeing enterprise applications and project portfolios.

Experience designing and configuring enterprise applications with a focus on operational excellence and IT best practices.

Proven ability to drive projects to completion, managing competing priorities with focus and discipline.

Hands-on expertise with application lifecycle management, business process design, and enterprise integration.

Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid) and SDLC.

Excellent delegation, mentoring, and communication skills; ability to simplify complex topics for business leaders.

Experience managing vendor relationships and SaaS solutions is a plus.

PMP, ITIL, or similar certifications preferred.

Our Investment in You Everstory Partners offers a quality work environment and opportunities for personal and professional growth. Benefits for full-time employees include:

Medical, Dental, Vision, Life, AD&D and STD Insurance

Tuition Reimbursement

Career Advancement and Training

Funeral and Cemetery Benefits

Employee Referral Bonus

401k with Company Match

Everstory Partners is an Equal Opportunity Employer and values a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by law.

Salary: $150,000 - $175,000 base salary plus 10% annual bonus.

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