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What You’ll Do as a Retail Center Sales & Operations Director

As the top in-center leader, you’ll manage a team of Wax Specialists and Guest Service Associates while owning all facets of sales, service, and operations. Job Details

Description

What You’ll Do as a Retail Center Sales & Operations Director

As the top in-center leader, you’ll manage a team of Wax Specialists and Guest Service Associates while owning all facets of sales, service, and operations.

In This Role, You Will

Oversee center operations, including scheduling, staffing, payroll, inventory, and compliance Hire, train, coach, and develop a high-performing team focused on service excellence Drive daily, weekly, and monthly sales goals across Wax Passes, services, and retail Monitor and manage KPIs and performance metrics, holding team members accountable to results Provide hands-on leadership — from coaching at the front desk to managing escalated guest concerns Partner with Wax Specialists to drive retention, guest satisfaction, and brand loyalty Lead monthly team meetings, coaching check-ins, and goal reviews Ensure adherence to all safety, sanitation, and brand standards Represent EWC Growth’s mission, culture, and performance values every day

Who We’re Looking For

We’re looking for a dynamic leader who can motivate a team, manage the details, and deliver big-picture results.

The Ideal Candidate

Has 3+ years of leadership or management experience, preferably in retail, spa, fitness, or hospitality Understands sales strategy, guest experience, and team development Has experience with scheduling, payroll, inventory, and performance management Is goal-oriented and numbers-driven — confident using KPIs to guide team success Is a strong communicator with the ability to coach, resolve conflict, and lead with positivity Thrives in a fast-paced, people-first, beauty-forward environment Holds a high school diploma or equivalent (Associate’s or Bachelor’s degree preferred but not required) Has open availability for evenings, weekends, and holidays

Salary & Benefits

We believe great leaders deserve great rewards. Here's what you’ll receive in this role:

Base Salary: $65,000–$75,000/year + Monthly Performance Bonuses Complementary Waxing Services 50% Off Our Exclusive Skincare Retail Line Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off + Paid Sick Leave + Paid Parental Leave Company-Paid Life & Disability Insurance Paid Holidays Flexible Spending Accounts (FSA) and Dependent Care Benefits Pre-Tax Commuter & Transportation Benefits

Why You’ll Love Working Here

A Role That’s as Bold as You Are: At EWC Growth, we believe that leadership should feel purposeful, powerful, and personal. We’ll support your development, celebrate your wins, and give you the tools to grow — whether that’s into multi-unit leadership or new areas of the brand.

You're the leader of your center — with real autonomy and real results We promote from within — and we mean it You’ll lead a team that’s passionate, performance-minded, and people-first Recognition is built into our culture — from shout-outs to bonuses to your next promotion You’ll never feel stuck — with coaching, training, and a career path to match your ambition

Physical Requirements

This role requires the ability to:

Stand and walk for extended periods Occasionally lift or move up to 25 pounds Use a computer, POS system, and office tools for daily reporting Work in a fast-paced, multitasking environment Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

About EWC Growth

European Wax Center (EWC) is the #1 waxing brand in the beauty industry, with over 1,000 locations nationwide. Known for delivering consistent, high-quality services and empowering confidence through smooth skin, EWC has set the standard in waxing and skincare.

EWC Growth (EWCG) is one of the largest and most successful franchise groups in the EWC network, operating 50+ centers across five states. We’re more than a brand — we’re a team that’s passionate about growth, obsessed with guest experience, and committed to empowering every associate to reach their potential.

Equal Opportunity Employer

We’re committed to fostering a workplace where diversity is celebrated, equity is the standard, and inclusion is a daily practice — a place where every team member feels valued, respected, and empowered to be their authentic self and part of something bigger. All employment decisions are based on merit, qualifications, and business needs.

Glow Hard. Lead Bold. Grow Big.

Apply now at https://ewcgrowth.com/work-with-us/ or upload your resume.

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