Regional Operations Director

Working as the Regional Operations Director for Delta, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel throughout the region to provide ongoing training and support to culinary, hospitality, and service leadership teams. This role requires a strong background in food service management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding experiences.

Key Responsibilities:

• Plans and directs the operation of the assigned accounts in support of the key performance indicators
• Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
• Develops, recommends, and implements policies and procedures of the region to ensure maximum income from existing accounts
• Participates in the sales process for the acquisition of new business
• Monitors financial reports of the accounts to ensure budgetary compliance with regional and corporate goals
• Interfaces with existing clients to maintain client satisfaction and account retention
• Resolves client, patient, and customer satisfaction or employee-related complaints which have been elevated from directors
• Interfaces with legal and human resources to obtain procedures for various customer and employee-related charges
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly, or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadlines
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Trains, motivates, and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:

• Bachelors degree in Business, or Culinary related field, or equivalent related experience
• Proven ability to manage a team of six or more manager-level team members
• Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater
• Strong track record of driving customer satisfaction
• Proven ability to work effectively in an unstructured, fast-paced, and P&L driven environment
• Proven ability to mentor and develop team members
• Excellent written and verbal communication skills

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nations largest and most prestigious companies -- in every state and across all industries. As a member of Eurests leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing, and fast growing. Our teammates are enthusiastic, committed to quality, and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Associates at Eurest are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, and personal leave.