Overview Join to apply for the REGIONAL DIRECTOR of OPERATIONS EVS role at TouchPoint Support Services . Salary: $130,000 - $160,000 Other Forms of Compensation: Relocation assistance, bonus, car allowance, and benefits offered. TouchPoint Support Services provides customer-focused support services, including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a team committed to quality, exceptional customer service, and results for clients. Job Summary This position is based in the Detroit area. As a Regional Director of Operations (RDO) , you will lead, manage, and inspire a team of Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment, overseeing all aspects of EVS. Key Responsibilities Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and/or Directors of EVS and their teams to provide top-notch service Drives self and team toward building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.) Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment Serves as representative/brand ambassador of the Touchpoint Services team to senior clients in territory, and acts as escalation point Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.) Collaborates with key partners to support regional initiatives Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes Ensures consistent and fair administration of all policies and procedures Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings Qualifications Required Qualifications: Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree Preferred Qualifications: Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, environmental services; proven track record of growing a business and leading teams with strong financial acumen; ability to think quickly, analytically, strategically, and accurately; excellent client relationship, influencing, listening, and communications skills; champions inclusion; proactive, positive, professional, flexible, and resilient; demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills; proficient in Microsoft Suite Extensive travel required in this position. Benefits & Other Relocation assistance, bonus, car allowance, and benefits Medical, dental, vision, life insurance/AD, disability insurance Retirement plan, paid time off, paid parental leave, holiday time off (varies by site/state) Personal leave, associate shopping program, health and wellness programs Discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program Flexible spending accounts (FSAs) Applications are accepted on an ongoing basis. TouchPoint maintains a drug-free workplace. Qualified candidates must be able to perform essential functions with or without a reasonable accommodation. This post is not necessarily an exhaustive list of all responsibilities, skills, tasks, or requirements. We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. TouchPoint is an equal opportunity employer. Company statements TouchPoint is a member of Compass Group USA. Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on abilities and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Req ID: 1460648

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