Overview Job description: Candidate must have 2-3 years previous management experience as an exceptionally strong Regional Director of Operations. Hilton/Marriott/IHG experience is a plus. Additionally, this candidate must have strong experience in budgeting, forecasting, payroll, expense control, employee and guest relations, with proven service training skills, leadership, team building, and be a "results driven leader." Energetic, self-motivated individual with strong initiatives and willing to put additional time and efforts in the operation to ensure optimum financial performance under current economic situation.

Responsibilities

Managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.

Demonstrate leadership and professional image to associates, guests, sales accounts, local community representatives, vendors, and competitors.

The Regional Director of Operations is directly responsible for the success of the housekeeping, front office, food and beverage, and sales departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.

The General Manager will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures.

Qualifications

2+ years previous experience as a GM of a major hotel brand, Hyatt preferably

Exceptional skills in front office management

Exceptional leadership and team building skills

Ability to develop people

Must be results driven

Exceptional skills in budgeting, forecasting, and planning

Strong skills in guest service training

Ability to confront issues/problems and deal and resolve them timely

Ability to motivate and inspire team members to perform at their best

Ability to prioritize, organize and work under time constraints with sense of urgency

Ability to handle guest issues with tact, patience and diplomacy

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