Regional Director of Donated Goods Retail
New Yesterday
Job Description
Job Description
REGIONAL DIRECTOR OF DONATED GOODS RETAIL
THE POSITION:
The Regional Director of Donated Goods Retail is a key operational leader responsible for ensuring the success of multiple Goodwill retail locations. Reporting to the VP of Donated Goods Retail, this role oversees store performance, operational integrity, leadership development, and continuous improvement across all assigned Goodwill locations and Mission Development Services (MDS) partners.
You’ll lead with purpose—balancing profitability and efficiency with compassion and people development.
WHAT YOU’LL DO:
- Provide strategic leadership and coaching to retail leadership teams to maximize sales, donor engagement, and operational efficiency.
- Drive performance improvement through data-driven decision-making and process optimization.
- Ensure operational compliance, safety, and adherence to Goodwill’s Core Values and Guiding Principles.
- Oversee budgeting, forecasting, and financial performance for assigned regions.
- Partner with HR and Learning & Development teams to deliver leadership training and employee development initiatives.
- Champion a culture of accountability, inclusion, and continuous learning.
- Maintain high standards for store presentation, customer experience, and donor relations.
- Collaborate on cross-functional initiatives to strengthen mission delivery and operational effectiveness.
WHY YOU’LL LOVE IT HERE:
- Guaranteed weekly hours
- Generous PTO – 3 weeks your first year
- Medical, Dental & Vision Insurance + Employer-Paid Life Insurance
- 401(k) with company match
- 25% Store Discount
- Free 24/7 Teladoc access (copays covered)
- Access to a Life Coach & professional development programs
- Education assistance & wellness incentives
THE QUALIFICATIONS:
- 5+ years of multi-location retail or donated goods management experience leading teams of 25+ employees.
- Proven success in driving sales growth, operational performance, and leadership development.
- Strong business acumen with the ability to interpret financial statements and performance metrics.
- Excellent communication, negotiation, and team-building skills.
- Bachelor’s degree in Business Management, Operations, or related field (or equivalent experience).
- Valid driver’s license, reliable transportation, and ability to travel within the assigned region.
- Commitment to Goodwill’s mission and values of Integrity, Stewardship, Empowerment, People, and Teamwork.
WHAT WE’RE LOOKING FOR:
- Valid Florida driver’s license and safe driving record. Must be able to drive Agency vehicle as a condition of employment.
- Must be able to work flexible hours, based on the requirements of the job or specific projects; to include weekends and nights as may be required or to be on-call during off hours.
- Location:
- Lake Worth
- Job Type:
- FullTime
- Category:
- Business
