Position Summary

The Regional Director is a senior operational leader with full accountability for the performance of ACES’ Arizona region. This role combines strategic oversight with hands-on execution—driving results through financial management, clinical partnership, operational excellence, and team leadership.

With a deep understanding of multi-site healthcare delivery, the Regional Director transforms data into action, cultivates a high-performance culture, and ensures alignment with enterprise goals. This role is ideal for a dynamic, mission-driven leader with the ability to run a region with the ownership mindset of a general manager.

Key Responsibilities

Operational & Financial Leadership Oversee all business operations for Arizona, ensuring quality, compliance, and client satisfaction across multiple service delivery locations. Own full regional P&L and performance against key financial and operational metrics. Align regional planning with enterprise strategy to drive growth, margin, and service expansion. Optimize staffing models, resource utilization, and clinical access through proactive data analysis and structured decision-making. Own strategy around denovo centers, expansion, and relocations. Partner with client acquisition on referral source relationship development and management.

Clinical Partnership & Service Delivery Partner with clinical leaders to ensure high-quality ABA services that are client-centered and outcomes-driven. Support fulfillment of prescribed service hours, center-based engagement, and comprehensive care planning. Promote clinical consistency and excellence across all service lines and sites.

Team Leadership & Development Lead, coach, and develop a diverse team of operational and clinical leaders. Foster a culture of accountability, collaboration, and continuous improvement. Build internal leadership pipelines and ensure high engagement and retention across the region. Strategic Collaboration & Reporting Serve as a key thought partner to the Senior Vice President, helping shape and execute strategic initiatives across the state. Provide actionable reports on KPI performance and offer recommendations to drive improvements. Collaborate cross-functionally with departments such as Talent, Finance, Clinical, and Compliance to ensure alignment and performance.

Performance & KPI Accountability

The Regional Director is expected to drive results aligned to ACES' Purpose and Growth Potential Plan (PGP), including: Number of BIs and Supervisors in service Prescription fulfillment rates Hours delivered per client, per BI, and per BCBA New client growth with comprehensive authorizations Center-based engagement and daily hours served They are also expected to drive core financial and business metrics, including: Denovo path to center profitability Gross margin Revenue optimization Qualifications Leadership Expectations

The Regional Director exemplifies ACES’ values and leadership culture, including: Operating with a business owner’s mindset Leading with purpose, compassion, and urgency Driving execution through structure, data, and accountability Building future leaders while developing high-performing teams Collaborating cross-functionally and embracing feedback for improvement

Qualifications Bachelor’s degree in Business, Healthcare Administration, Psychology, or related field (Master’s or BCBA preferred) Minimum 5 years in healthcare or ABA operations, including 2+ years of multi-site leadership experience If no ABA experience, willingness to build deep knowledge around clinical and operational models Proven ability to lead multi-site operations and manage P&L accountability Strong command of data-driven decision-making and strategic planning Excellent communication, leadership, and stakeholder engagement skills Willingness to travel throughout the region as needed – RDs are expected to spend significant in-person time with their teams

Physical Requirements Ability to sit, type, and view computer screens for extended periods Ability to lift/move up to 10 pounds occasionally

Why ACES?

As a Regional Director at ACES, you'll have the opportunity to lead with purpose, drive sustainable growth, and make a meaningful difference for children and families across Arizona. This is your chance to manage a region as your own—supported by a mission-driven organization and empowered to deliver real impact.