The Programs Director leads the overall strategy, profit and loss, and execution of the GuideOne business unit. This role aligns long-term strategy and financial goals with business processes to successfully manage delegated authority business.  Responsibilities include developing capabilities and talent; developing strong market relationships with MGA’s and brokers; managing program administrators/MGAs; and managing the profit and growth of existing programs through strong controls and oversight.

Key Responsibilities

Develop and implement strategic plans to expand and enhance programs in alignment with organizational objectives.

Oversee daily operations and performance of programs, driving efficiency, effectiveness, and quality outcomes.

Optimize efficient utilization of GuideOne’s capacity in structuring programs to limit volatility and maximize long-term steady growth in premium and surplus

Manage Programs team of underwriters and support who handle day-to-day activities in underwriting and distribution

Cultivate key MGA and broker relationships to ensure an optimal portfolio generating steady growth and profit

Design and develop internal capabilities that support underwriting and stewardship of profitable programs

Collaborate with Analytics, Programs team, and other resources to monitor top and bottom-line results and identify appropriate actions as needed, including management of authority, pricing, terms and conditions, appetite, and guidelines

Manage budget for programs team to ensure delivery of target expense ratio

Collaborate internally with other functional teams to ensure proper governance and oversight

Develop and refine program audit protocols to maintain underwriting integrity and regulatory compliance

Serve as a strategic advisor to executive leadership on the MGA market landscape, competitive positioning, and emerging opportunities

Represent the company at industry events, conferences, and MGA partner meetings, effectively representing and communicating overall value, vision and strategy in the marketplace

Qualifications

Experience: Minimum of 5+ years of Program experience in the insurance industry, with at least 2+ years in a management or leadership role.

Education: Bachelor’s preferred, but not required

Skills & Knowledge:

Proven leadership skills with the ability to inspire teams and influence stakeholders.

Strategic mindset with the ability to translate long-term vision into actionable initiatives.

Expertise in budgeting, financial management, and P&L oversight.

Excellent verbal and written communication skills with the ability to clearly convey complex concepts.

Strong analytical and problem-solving skills to evaluate risks, interpret data, and support sound decision-making.

Demonstrated negotiation expertise with a track record of securing favorable agreements.

Deep knowledge of insurance operations, risk management, and business operations.

Compensation:

$138,000 - $175,000 commensurate with experience, plus bonus eligibility

Benefits:

We are proud to offer a robust benefits suite that includes:

Competitive base salary plus incentive plans for eligible team members

401(K) retirement plan that includes a company match of up to 6% of your eligible salary

Free basic life and AD&D, long-term disability and short-term disability insurance

Medical, dental and vision plans to meet your unique healthcare needs

Wellness incentives

Generous time off program that includes personal, holiday and volunteer paid time off

Flexible work schedules and hybrid/remote options for eligible positions

Educational assistance

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