At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements. Location: Must reside in the state of Ohio to be considered What you’ll do: Provide leadership and management of direct and non-direct reports

Ensure business outcomes and contract goals are defined and met

Gain knowledge of and understand all aspects of the Client and the contract

Maintain, understand and effectively communicate Client expectations

Educate the Client on MTM procedures

Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM

Track and maintain department budget in order to meet established financial goal

Conduct quarterly Town Hall meetings with all levels of staff

Monitor Client Satisfaction beyond statistical data

Be available as Client’s key contact for any issues relating to the program

Maintain a strong working relationship with key Client personnel

Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education

Regularly hold and document satisfaction meetings with the Client

Identify and manage stakeholders’ expectations during all phases of the contract

Ensure regular interaction with internal departments

Continuously plan for growth and issue resolution

Keep abreast of changes to NET program rules, regulations, and policies

Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered

Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals

Provide development and career guidance to local staff

Work across all departments to ensure the cost of transportation service delivery is within the budget

Conduct and process disciplinary actions and terminations as needed

What you’ll need: High School Diploma or G.E.D.

At least 5 years of experience managing or providing key leadership support for a Medium sized, profitable operations team in a multimillion contract environment, 7 years preferred

Experience with contract implementation

Experience establishing and managing all aspects of performance management

Experience managing complex contracts with SLA’s and government compliance

Experience managing a large team of both direct and indirect reports

Experience managing employees at all levels of the organization

Proficient in Microsoft Office Suite

Must possess a valid driver’s license

Strong leadership, mentoring & coaching skills

Strong conflict management skills

Strong persuasion and negotiation skills

Strong decision-making skills involving complex data

Strong and effective communication skills

Strong business and financial acumen

Strong analytical and strategic planning skills

Ability to build and manage a strong team

Ability to understand and communicate Company vision

Ability to establish and maintain operational structure

Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues

Ability to maintain a high level of confidentiality

Excellent interpersonal skills and the ability to work with a variety of people and job positions

Excellent organizational skills with the ability to manage multiple concurrent projects

Excellent problem-solving skills with the ability to anticipate and resolve problems

Knowledge of managed care, quality improvement, contracting

High cognitive skills

Even better if you have: Bachelor’s Degree, preferred

Certified Project Management Professional or Associate Certification desired (PMI) preferred

Experience with Lean processes; Six Sigma Certification preferred

Experience working with Medicaid and/or State programs preferred

What’s in it for you: Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Salary Min: $90,720 Salary Max: $113,000