Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Program Director
Full Time
Location: Pittsfield, MA
Position: Full-time
Schedule: Monday-Friday, 9a-5p
Salary: $60,000

Position Summary:
The Program Director provides leadership and day-to-day management of The First. This role oversees staff and volunteers, ensures a safe and welcoming environment for all guests, and coordinates programs that promote community connection. The Program Director also builds partnerships with community organizations, supports staff development, and fosters a culture of dignity, respect, connection, hope, and empowerment.

Key Responsibilities:

• Lead daily operations of The First, ensuring services are accessible, equitable, and trauma-informed.
• Develop, implement, and evaluate program policies, procedures, and practices to meet the evolving needs of guests.
• Ensure cleanliness, safety, and compliance with all health, safety, and licensing requirements.
• Manage shelter hours, schedules, and facility usage to maximize guest access and community partnerships.
• Hire, train, supervise, and evaluate staff and volunteers.
• Foster a collaborative and supportive work environment focused on professional development, accountability, and reflective practice.
• Facilitate regular staff meetings, trainings, and supervision to ensure consistent service quality
• Uphold a welcoming, nonjudgmental, trauma informed, low threshold, and culturally responsive space for all guests, volunteers, partners, and staff.
• Respond to crises and complex guest situations with compassion, respect, de-escalation, and safety planning.
• Promote guest participation in center activities and support services, emphasizing empowerment and self-determination.
• Cultivate strong relationships with community service providers, housing organizations, behavioral health partners, and other stakeholders.
• Coordinate on-site access to case management, mental health services, recovery support, medical care, and other key resources as guest's needs/interest arise.
• Represent the center at relevant community meetings, coalitions, and collaborative efforts.

Qualifications:

• Bachelor's degree in Social Work, Public Health, Human Services, or related field (equivalent experience may be considered).
• 2+ years of supervisory or management experience in a human services, shelter, or community-based setting.
• Experience in community building/engagement.
• Strong understanding of issues related to homelessness, substance use, mental health, trauma, and poverty.
• Demonstrated commitment to harm reduction, recovery, and housing-first principles.
• Excellent organizational, communication, and interpersonal skills.
• Ability to respond calmly and effectively in high-stress situations.

Preferred Qualifications:

• Lived experience related to recovery, homelessness, or housing instability.
• Bilingual or multilingual (especially Spanish speaking).
• Knowledge of local community resources and social service systems.
• CPR, First Aid, or Narcan training (or willingness to obtain).

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn more about ServiceNet
https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.