St. Luke's Cataract & Laser Institute is seeking a full-time Patient Services Representative to work in our Tarpon Springs office. Once training is completed, the role will be hybrid. Hours are Monday through Friday from 8:30 a.m. to 5:00 p.m.

Company Mission "Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.

Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with six locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve.

About the Position

The Patient Services Specialist is responsible for scheduling appointments and directing incoming calls for all office locations.

Job Skill & Qualifications:

Answer incoming calls from patients Schedule patient appointments for all St. Luke's office locations Direct or redirect calls to appropriate departments Answer patient questions regarding St. Luke's Address and record patient concerns in a professional manner Gather patient information required for appointments Participate in continuing education opportunities held at St. Luke's Other duties as assigned by management What do we look for? Ability to maintain the confidentiality of private information Ability to work in a high call volume environment Friendly demeanor and positive attitude Knowledge of medical terminology Ability to answer phones Basic computer skills Able to develop good customer relationships with a focus on achieving customer satisfaction High school diploma or GED Call center experience The Benefits of working for St. Luke's Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay Opportunity to build a career with a longstanding, reputable organization Leadership and Career Advancement opportunities Competitive wages and certification bonuses Monday - Friday work week Weekends and Holidays off

See more benefits at:

We are an Equal Opportunity Employer and a Drug & Smoke Free Workplace

We participate in E-Verify