Operations Director, Home Care

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Director of Home Care, Rock Hill, SC
At BAYADA Home Health Care we’re dedicated to providing compassionate, high-quality home health care to medically fragile children and their families. Our team of skilled clinicians, caregivers, and support staff works tirelessly to ensure every child receives personalized care in the comfort and safety of their home. We’re currently seeking a dynamic  Operations Director to lead our office in Rock Hill, SC and help drive excellence in clinical care, operational performance, and family satisfaction.
Position Summary: The Director of Pediatric Home Care is responsible for the overall leadership, management, and growth of the pediatric home care office. This role combines clinical oversight, team development, business operations, and regulatory compliance to ensure our patients receive exceptional care and our staff are supported and empowered.
Key Responsibilities for a Home Care Director: Lead, mentor, and manage a multidisciplinary team including clinical supervisors, nurses, caregivers, and administrative staff.
Oversee daily operations of the pediatric home care office, ensuring efficient scheduling, compliance, and service delivery.
Develop and manage budgets, monitor key performance indicators (KPIs),
Build and maintain strong relationships with referral sources, hospitals, physicians, and community organizations..
Ensure all services meet federal, state, and accreditation standards for pediatric home health care.
Identify operational inefficiencies and implement process improvements.
Drive quality improvement initiatives and maintain a culture of excellence and safety.
Monitor performance metrics, budgets, and staffing levels to ensure financial and operational health of the office.
Represent the agency in the community and participate in outreach efforts to grow awareness and patient census.
Serve as a point of escalation for families to ensure concerns are addressed with empathy and urgency.
Monitor patient satisfaction and implement feedback into service improvement plans.
Ensure care coordination aligns with family preferences, cultural values, and patient needs.
Foster a collaborative, accountable, and supportive workplace culture. Qualifications for a Home Care Director: Four year college degree required
Minimum 3 years verifiable experience in home care (preferred but not required), home health, or related healthcare leadership roles.
Proven interpersonal, recruiting and employee relation skills
Knowledge of state regulations plus
Demonstrated leadership ability with experience managing diverse teams.
Excellent communication, problem-solving, and organizational skills.
Passion for delivering compassionate, family-centered pediatric & adult care. Why you'll love BAYADA: Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
Impactful Work - Make a meaningful impact in the Greenville Community
Weekly Pay- Consistent weekly paychecks to keep your finances on track.
Comprehensive Benefits - Medical, dental, vision, and more-- we've got you covered We offer a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program To learn more about BAYADA Home Health Care benefits,
Work- Life Balance - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
Career Growth- Advancement opportunities to help you grow in your career.
Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
Apply
Location:
Rock Hill
Job Type:
FullTime

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