Benefits: Bonus based on performance Competitive salary Paid time off Profit sharing

Job Title:OPERATION MANAGER (Director Track) | Senior Home Care Location: North Carolina ( Hickory or Asheville Offices ) This is an in-office leadership role. A flexible hybrid start may be available during the initial onboarding period. About the Role: Visiting Angels of Western North Carolina & Catawba Valley is seeking a structured, compliance-obsessed Operations Manager to master the day-to-day and grow into our Director of Operations. This is a leadership-track position for a systems-thinker who solves problems decisively, keeps the business audit-ready at all times, and remains emotionally steady under pressure. You won't just be managing processes; you'll be refining them and building a high-performing team across our Hickory and Asheville locations.

What You'll Own: Team Leadership & Development: Lead, mentor, and drive accountability for all office staff and caregiver teams across two locations. Operational Excellence: Manage scheduling, caregiver engagement, and client service delivery to ensure seamless daily operations. Ironclad Compliance: Own all compliance-related processes, including AxisCare records management, RN supervision tracking, and state/federal documentation. Proactive Problem-Solving: Identify and resolve operational bottlenecks before they become critical issues. Strategic Collaboration: Partner with the owner to continuously improve systems, eliminate inefficiencies, and drive profitability.

You're the Right Fit If: You have a strong background in operations management within home care, hospice, senior care, or a related healthcare field. You are an expert in compliance, scheduling, and caregiver coordination. You are tech-savvy and proficient with home care management software (AxisCare experience is a major plus). You are a proactive, calm, and direct leader who thrives on structure and accountability. You understand that a 24/7 operation requires a leadership backstop and are willing to serve as the final point of contact for after-hours emergencies. You believe your bonus should be tied directly to company performance and results, not just hours clocked.

Compensation & Growth: Competitive Base Salary Significant Performance Bonus (Tied to Gross Profit) Clear and Defined Promotion Path to Director of Operations

How to Apply: Please send your resume and a brief message explaining why this leadership-track role is the right next step for your career. Direct applicants only. No agencies or third-party recruiters, please.