Main Purpose of Job

The Maryland Department of General Services (DGS) is seeking a strategic leader to oversee facilities operations across its statewide building portfolio. This role provides high-level direction to the CMMS Program Manager and the OFM Regional Superintendents, ensuring buildings remain safe, functional, and well-maintained. As a key member of the senior leadership team, the position drives the development of strategic plans, operating procedures, and performance goals to improve efficiency and service delivery. It also coordinates closely with the DGS Office of Design, Construction, and Energy on maintenance and capital projects, offering expert technical guidance on building systems and infrastructure. The role includes responsibility for budget planning, resource allocation, and workforce development. The Director of Operations will be expected to foster collaboration, streamline processes, and ensure accountability. This position is also responsible for establishing and monitoring key performance indicators (KPIs) to assess and enhance operational performance, ensuring compliance with internal and external standards, and driving continuous improvement initiatives in support of the agency’s mission to deliver efficient, cost-effective, and high-quality facilities management services. POSITION DUTIES

Functions for this position include: Provide strategic leadership and direction to the CMMS Program Manager and Facilities Superintendents to ensure DGS buildings remain fully operational and well-maintained. Develop and implement strategic plans, standard operating procedures (SOPs), and detailed work plans that align with division goals. Recommend operational policies and identify opportunities to improve efficiency, effectiveness, and service delivery. Establish goals, set deadlines, and review completed work for technical accuracy, completeness, and customer satisfaction. Coordinate with the Office of Design, Construction, and Energy on both maintenance and capital projects, and provide expert technical guidance on day-to-day building operations and management. Serve as a strategic adviser to OFM in major facilities areas, including HVAC, plumbing, electrical, blueprint, design, and construction. Collaborate with the Assistant Secretary, the agency’s Fiscal Office, and the OFM Director of Administration in the development, monitoring, and management of OFM’s operating budget, offering strategic guidance on resource allocation to support operational efficiency and ensure compliance with all applicable standards. Provide oversight and guidance to the OFM Regional Superintendents to initiate, monitor, re-baseline, and complete building inspections and preventive maintenance assessments, ensuring accurate identification of maintenance needs. Work closely with the OFM Assistant Secretary to recommend hiring, promotions, and staffing adjustments that align with organizational goals. Coordinate with the agency’s Office of Human Resources to identify, forecast, and address current and future staffing needs. DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. Five (5) years of progressive experience as a senior manager within commercial or government office building management, operations, and maintenance, to include experience managing large teams, personnel, and complex facilities portfolios. Five (5) years of professional experience performing or overseeing maintenance on building mechanical systems (such as, but not limited to, HVAC, electrical, plumbing, etc.). Two (2) years of experience developing strategic plans and standard operating procedures. Bachelor’s degree from an accredited college or university in Facilities Management, Engineering, Business Administration, or a related field of study is preferred. Strong knowledge of building systems (HVAC, electrical, plumbing, fire/life safety). Proven experience managing maintenance operations, capital projects, and vendor contracts. Ability to communicate effectively with and present to executives, staff, a variety of customers, and vendor representatives. Experience with program budgeting is strongly preferred. SELECTION PROCESS

It is important that you provide complete and accurate information on your application. Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application. Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process. Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired. You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.