Pay : $85000 per year - $110000 per year Summary : The National Director of Operational Excellence is responsible for driving strategic initiatives aimed at enhancing service quality, operational efficiency, safety, and profitability within the vending and refreshment services portfolio. This executive collaborates with regional teams, client partners, and corporate support functions to standardize best practices, implement process improvements, and ensure exceptional customer and client experiences. Responsibilities : Lead the development and execution of strategies to enhance performance across vending and refreshment services operations. Analyze financial, customer, and service data to identify opportunities for cost control, service improvement, and revenue growth. Drive consistency, scalability, and innovation in operational processes, inventory management, distribution, route logistics, and service delivery. Develop and assess key performance indicators (KPIs) to ensure goals are met or exceeded across regions. Design and implement operational standards, training programs, and audit tools to maintain quality and compliance at all locations. Facilitate cross-functional collaboration to deploy company-wide initiatives that elevate field operations. Support client retention and satisfaction by optimizing operational excellence and delivering consistent, high-quality service. Collaborate with Sales and Marketing on customer feedback loops, service innovations, and program development. Partner with leadership and Support Teams to coach and develop high-performing field leadership. Lead special projects and task forces focused on strategic enhancements or new business onboarding. Identify and deploy technologies and systems to modernize vending operations, including telemetry, contactless payment, data analytics, and route optimization tools. Evaluate vendors and suppliers to ensure alignment with operational and strategic objectives. Qualifications : Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field; MBA preferred. 10+ years of experience in operational leadership at a high level, preferably in the vending, refreshment services or beverage industry. Proven track record of driving operational efficiencies and improving financial performance. Strong knowledge of vending operations, micro-markets, distribution systems, and inventory management. Proven leadership and team management skills, with the ability to collaborate across all departments effectively. Excellent communication, negotiation, and presentation skills. Proficiency in CRM software and Microsoft Office Suite. Ability to travel nationally 50% of the time as required. About Us : American Food & Vending is one of the largest privately held dining and refreshment service providers in the United States. We infuse innovative solutions with unrivaled service and cutting-edge technology to enhance the guest experience and exceed expectations. Headquartered in Syracuse, NY, we are a family-owned company that has provided exceptional vending and refreshment solutions for over 80 years, managing operations nationwide. We serve diverse industries, including healthcare, business dining, education, and cultural institutions. Our comprehensive offerings encompass full-service vending and refreshment solutions, such as advanced micro markets, coffee services, pantry services, and water filtration and purification systems. American Food & Vending is committed to offering diverse meal options comprising fresh and nutritious snacks, beverages, and meals, all backed by trained technicians and attendants who ensure round-the-clock support and maintenance services to fit our guests' preferences and lifestyles. As a nationally recognized company, we are the proud recipient of NAMA’s (The Foundation of the National Automatic Merchandising Association) prestigious Operator of the Year Award . This esteemed recognition reflects our unwavering commitment to delivering exceptional service to our valued partners and guests. We are dedicated to remaining at the forefront of industry trends and technologies, continuously striving to enhance our services and adapt to the evolving needs of our clients and customers. American Food & Vending Offers : Weekly pay 401K with company match Employee Assistance Program Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA / HSA Ongoing training and development programs Bonus Programs for eligible positions American Food & Vending is an Equal Opportunity Employer. Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to (315) 803-6049 to get started! Create a job alert for this search Director Operational Excellence • Salina, NY, US

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