Join to apply for the National Account Director role at Aramark

The National Account Director is responsible for the day-to-day responsibilities of the entire account coordinated with the National client.

We are seeking a dynamic and results-driven professional to join our team in the Northeast and South region. This role offers flexibility to be based out of any of our South or Northeast office locations, including Boston, Philadelphia, Virginia, Maryland, Charlotte, Raleigh, Tampa, Miami, Nashville, Atlanta, Dallas, Houston, San Antonio, or Austin.

Job Responsibilities

• Act as the national-level, single point of contact and provide strategic program oversight for a portfolio of National Account client(s)
• Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
• Establish, measure, and ensure improvement against the client’s KPIs
• Meet and exceed fiscal year planned portfolio objectives, including overall revenue growth, base business growth, gross profit margin, profitability, and client retention
• Manage client contract(s) according to requirements and execute on extensions in alignment with fiscal year retention plan
• Execute on portfolio price increase plans in alignment with client contractual terms
• Support Billing & Collections team through completion of monthly pricing audits, and as required to ensure attainment of AR objectives for client portfolio
• Execute on monthly, quarterly, and semi-annual client meetings and business reviews as required
• Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio
• Responsible for implementation of client program upgrades
• Lead RFP retention efforts for clients within managed portfolio in partnership with the National Account Sales team
• Partner with Aramark XLOB leaders to support account management, growth, and retention efforts for clients in portfolio who utilize multiple Aramark service lines
• Actively coordinate introductions and meetings between Aramark leadership and client leadership within managed portfolio to facilitate deeper, long-term partnerships

Qualifications

• Bachelor’s Degree required
• Minimum of 8 years successful B2B sales and/or account management experience
• Superior business acumen and the ability to manage high-profile, strategic accounts
• Major (National) Account Management Experience Required
• Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner
• Thorough understanding of financial information relating to profit & loss, sales, capital expenses, and other operating issues
• Track record of plan attainment required
• Ability to balance client needs and goals with internal objectives
• Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency
• Understanding of a matrix organization and how to work cross-functionally to achieve objectives
• Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales
• Problem solver – proven ability to identify and resolve operational issues
• Thorough knowledge of company’s entire product line
• Strong written and verbal communication skills
• Strong presentation development and delivery skills

Aramark is an equal opportunity employer. We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.