Overview National Account Director - Install Base We are looking for a dynamic leader to manage, retain, and expand relationships with QAD Redzone’s existing national customer accounts. The role focuses on customer satisfaction, driving adoption of Redzone modules, and identifying new revenue opportunities through expansions, upsells, and renewals. The director acts as a trusted advisor, partnering with Customer Success, Implementation & Coaching, Development/Engineering and executive stakeholders to maximize value from the Redzone investment. This is a full-time, exempt, remote role with travel up to 60% as required by seasonal business needs. Organization & Culture QAD Redzone helps manufacturers improve productivity and employee engagement by combining software with coaching. We aim to drive change in operations to increase productivity and employee engagement while delivering value to frontline workers globally. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. Responsibilities Account Management & Retention: Serve as the primary relationship manager for assigned national accounts, drive renewal management, ensure customer satisfaction, monitor health and adoption metrics, and mitigate churn risk. Expansion & Growth: Identify opportunities to expand Redzone usage across additional sites, plants, or modules; design value-driven expansion proposals with cross-functional teams; consistently achieve or exceed expansion and upsell targets. Customer Advocacy & Partnership: Build trusted advisor relationships with stakeholders from site Directors to executives; align Redzone solutions with business objectives and continuous improvement initiatives; represent the voice of the customer internally to influence product, services, and support improvements. Cross-Functional Collaboration: Work with Customer Success on onboarding and training; collaborate with Marketing on success stories and references; align with Sales leadership to forecast expansion pipeline and revenue. Qualifications Degree in Engineering, Sales, Operations or Business Management preferred but not required. 3-5 years' outside sales experience, preferably in food, beverage, or consumer packaged goods (CPG). SME knowledge of QAD Redzone’s products/services; passion for selling. Strong negotiation, presentation, and communication skills; ability to engage with C-level executives and other decision-makers. Self-motivated, goal-oriented, with the ability to meet sales quotas; capable of managing multiple deadlines and tasks. Proficiency in MS Office and CRM (Salesforce); ability to learn computer-based software required for the role. Excellent interpersonal and organizational skills; comfortable working in a high-paced, growth environment. Compensation & Benefits Base pay range: $110,000-$135,000 USD annually; placement within range based on knowledge, skills, experience, location, and equity. Eligible for commission; comprehensive U.S. benefits package including medical, dental, vision, 401(k) with match, disability coverage, life insurance, paid time off, parental leave, and well-being programs. We’re excited to welcome bright, intelligent, dynamic individuals who want to help us transform the industry. We value big ideas and diverse perspectives, and we look for people who are hungry, driven, and ready to make a difference. About QAD and QAD Redzone: QAD is a leading provider of adaptive, cloud-based enterprise software for global manufacturers. QAD Redzone enables productivity improvements and empowerment of frontline workers, aligning with our vision of Adaptive Manufacturing Enterprises. As part of the job page, this listing may include location-based postings and related roles; this section is not part of the core role description and is provided for context only. We are an Equal Opportunity Employer. Seniority level Mid-Senior level Employment type Full-time Job function Sales For reference, similar roles and market data may appear on the posting page, but remain outside the scope of this core description.

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