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Compensation

The target wage range for this position is $220,000.00 to $270,000.00 annually. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Purpose

The Director of Medical Services (DMS) works at the direction of, and in support to the Chief Health Officer (CHO) to extend the leadership of our Medical Programs across Neighborcare Health (NCH) to meet NCH’s mission. The purpose of this position is to direct and optimize Medical Services toward healthcare system transformation, with the overarching goal of moving NCH towards a high quality, deeply integrated, safe, and effective, patient centered care delivery system. The Director of Medical Services will effectively partner with a variety of roles and teams, including Compliance & Safety, Quality, Operations, IT, Clinical Services, Pharmacy, Dental and Behavioral Health

Primary Responsibilities

Serve as the clinical leader for Neighborcare Health’s Medical Services and assure that all NCH patients receive safe, timely, effective, efficient, high quality, whole person integrated medical care at all our sites, using evidence based, community standard or best practice care models, and ensures consistency across clinic sites. Supervision of Site Medical Directors (Primary care, Homeless services, Midwifery services and School-based Healthcare), including hiring, onboarding, productivity, retention, performance evaluations, mentoring and professional growth and development. Collaborate with the Directors of Dental and Behavioral Health to provide seamless, integrated whole-person care for Neighborcare patients. Oversee an effective Medical Locum provider program to meet clinic and organization needs. This involves managing the policies and procedures governing the Medical Locum providers, hiring, onboarding, mentoring, supporting, and conducting or coordinating performance evaluations. Assures that providers and staff comport themselves with the highest levels of professionalism in all their interactions with patients and fellow employees and meet Neighborcare Health’s service commitments. Represents NCH as its medical clinical leader in meetings with external partners and stakeholders. Participate in transformation and optimization of the medical care model, with the goal of improving overall patient care, improving efficiency, and improving experience of providers and staff. Support development and implementation of evidence based clinical pathways to improve health outcomes. In coordination with the Director of Quality, serve as a clinical quality improvement champion by co-designing and supporting implementation of improvement processes that allows NCH to achieve high performance in annual clinical quality goals at the provider, clinic, and organization levels. Provide clinical review and oversight of medical safety events as a partner to the Director of Compliance, assuring areas of improvement are identified and reduction of medical risk is addressed. Collaborate with the Director of Compliance and the CHO to review and determine response in situations where a breakdown or error in clinical care has occurred. Effectively address medical risk management programs and processes that advance a culture of safety across NCH clinical programs. Ensures the system for provider coverage at all clinical sites is adequate and after-hours telephone coverage is in place and effective. Lead and enhance population health across the system of care. Directs and evolves the continuing education program for medical providers. Provides clinical and administrative supervision of direct reports. Participates in the development of the annual budget, access and productivity standards and compensation for the medical program. Project based work as requested by the CHO. Lead or attend NCH meetings as requested by the CHO. Expertise in Opiate Use Disorder is desired but not required. Clinical practice in primary care (0.2 FTE), essentially functioning as a Locum Tenens provider, filling gaps at various clinics as needed. Perform other duties as assigned by the CHO.

Required Skills

Consistently deliver on the Neighborcare Service Commitments in all interactions with patients, providers, and staff Effective in understanding and translating complex medical and quality data into effective program design that leads to improvement Ability to organize issues and conduct problem solving Ability to prioritize tasks and follow through Excellent verbal and non-verbal communication skills Ability to effectively manage change. Ability to interact with all levels of personnel Ability to lead by influence Effective project management skills Ability to meet and comply with HIPAA/Confidentiality policies and procedures Proficient with MS Office Suite

Education/Experience Requirements

Licensed as a physician, MD or DO in the State of Washington Active, unencumbered Washington License for practice and board certification DEA license BLS Minimum three (5) years clinical practice Minimum three (3) years of leadership experience in ambulatory setting Demonstrated effective clinical care program design and implementation Active, current clinical practice in primary care Quality and Safety improvement and/or process improvement experience Understanding of Federally Qualified Health Center’s regulatory requirements

About Neighborcare Health

Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function Job functionHealth Care Provider IndustriesHospitals and Health Care, Non-profit Organizations, and Mental Health Care Referrals increase your chances of interviewing at Neighborcare Health by 2x Sign in to set job alerts for “Director of Medical Services” roles.Head of Specialists, Healthcare & Lifesciences, WWSO Industries Seattle, WA $174,300.00-$288,200.00 3 weeks ago Senior Living Advisor - Independent ContractorSenior Care Placement Advisor - Independent ContractorSenior Care Placement Advisor - Independent ContractorHead of Industry Field and Demand Generation Marketing Seattle, WA $164,500.00-$274,500.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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