Title: Managing Director of Compliance, Policy and Training Location:  Chicago Schedule:  On-site, Monday to Friday (8:00 AM - 4:30 PM). Flexibility in scheduling and work location is required due to 24/7 site operations. Summary: Lead with purpose. Drive quality. Shape the future of care. Heartland Human Care Services is seeking a visionary leader to serve as our Managing Director of Quality, Compliance, and Training for the SAFEty program. In this critical role, you'll lead the teams that ensure our work meets the highest standards, training staff, strengthening compliance, and guiding ongoing program improvement. This is more than an operational role. It's an opportunity to influence the systems that protect and empower vulnerable youth. You'll work alongside program leaders, HR, and community partners to build a culture of accountability, safety, and excellence. If you're ready to lead with integrity, create lasting impact, and help us build safer futures, we want to hear from you. Why Join Us? Make a meaningful impact on the lives of individuals seeking education and career pathways. Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization. Providing flexibility and work-life balance. Participate in professional development opportunities to enhance your skills and expertise. Our Benefits: Medical insurance. BCBS PPO, EPO, and HSA Plans Dental insurance. Vision insurance. 401(k) 3% Employer Contribution. Paid maternity leave. Paid paternity leave. Commuter benefits. Professional Development Assistance. Disability insurance FSA Spending Account Life Insurance Employee Assistance Program Special Vendor Discounted Offerings on Travel, Amusement Parks, etc. Essential Functions: Duties & Responsibilities Oversees all aspects of the Training, Policy, Community Engagement, Monitoring, Auditing, Compliance and Accreditation, and Quality Improvement and Data Management departments. Participates in divisional administration and management through membership on YRS Directors’ teams and leads compliance and training teams to support Youth Residential Services’ (YRS) strategic plan. Develops and oversees special projects related to contractual agreements and transitions from compliance to excellence, assisting with the implementation of strategic priorities. Leads quality improvement initiatives to analyze program performance, consults with staff, and develops training/technical assistance to address emerging issues. Manages compliance with external corrective action plans, developing and implementing detailed internal monitoring plans. Leads the development, implementation, and updating of policies, procedures, and SOPs, ensuring alignment with agency and funder requirements. Maintains a regular presence on-site to connect with staff and participants, informing policy, training needs, and service quality; oversees internal auditing and monitoring activities. Leads pre-audit, on-site and post-audit activities for all external audits including but not limited to Prevention of Sexual Abuse (PSA), Department of Children and Family Services (DCFS), ORR funder monitoring, accreditation audits and other announced and unannounced audits and activities. Represents SAFEty programming in internal and external liaison activities, maintaining communication with agencies like the Department of Homeland Security and the Office of Refugee Resettlement. Oversees outreach and response activities, guiding the Community Engagement Coordinator and developing plans for community and volunteer involvement. Responds to crisis situations 24/7 via a coordinated on-call schedule and assists in the development and implementation of grants. Supervisory Responsibilities (if applicable): Supervises the following roles Associate Director of Policy and Training, Director of Internal Auditing, Monitoring and Records, Associate Director of Compliance and Accreditation (personnel compliance), Community Engagement Coordinator, PSA Compliance Managers and Program Specialist for Supportive Service and Compliance. Manages subordinate directors and managers who supervise employees in SAFEty. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; consistent and regular supervision, leader rounding, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Manages training and compliance staff and is responsible for the overall direction, coordination, and evaluation of these units at each site and (YRS) wide. Education and Experience: Bachelor’s Degree in social work or related field. Minimum of eight (8) years’ experience in staff supervision, program planning and development, social service administration, fiscal management and policy development and implementation. Five (5) of those years being with youth in a residential setting or other relevant institutional setting. Knowledge/Skills/Abilities (K/S/A): Language Skills:  Excellent oral and written communication skills. Demonstrated competency in public speaking and strong interpersonal skills required. Speaks clearly and persuasively in positive or negative situations. Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Computer Skills:  Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems: and other software routinely used by Heartland Human Care Services. Problem Solving:  Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Leadership:  Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Ethics:   Treat s people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Organizational Support:  Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Judgment:  Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions. Motivation:  Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Planning/Organizing : Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their t asks; develops realistic action plans. Professionalism:  Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Detail oriented: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Safety and Security:  Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Dependability:  Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Interpersonal Relations : comfortable and effective in managing interpersonal relationships with diverse stakeholders including board members, volunteers, management, colleagues, sponsors, donors, foundations, public opinion leaders, community residents, service vendors, and others; demonstrates emotional maturity and sensitivity in dealings with others. Teamwork:  Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Work Environment: This position is not eligible for remote work. The noise level in the work environment is usually moderate. Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regard to scheduling and work location. Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs.  Employees may be required to report to any one of our locations on a temporary or permanent basis. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear . While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Opportunity Employer Statement Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

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