Managing Director , Hilton Norfolk THE MAIN

Gold Key|PHR Hotels and Resorts is seeking a Managing Director for The Main - Norfolk’s Premier Destination for Business, Dining & Luxury and the Epicenter of Downtown Norfolk.

The Main is a vibrant hub that seamlessly blends luxury hospitality, world-class dining, and dynamic meeting spaces. Whether you’re planning a corporate event, weekend getaway, or night out, The Main offers an unmatched experience in a modern, sophisticated setting.

300-award winning Hilton Hotel features accommodations and panoramic views of the Elizabeth River. Dine at one of three signature restaurants and top 1, 2, and 3 restaurants on Trip Advisor for 3 years running: Saltine, VARIA, or Grain.

The Main’s state-of-the-art conference and event facilities are designed to impress, with over 100,000 square feet of versatile space.

Designed, built and operated by Gold Key Hotels and Resorts, ownership is committed to Pride of Ownership and Asset Preservation.

The Managing Director reports to the COO and fosters a culture of accountability for hotel general managers and their teams to lead people, manage process through the Gold Key operating plan platform.

• Net Earnings to Budget
• Accuracy of Expense Forecasts – Payroll and Line-Item Expenses
• Operating Plan Scorecard and Audit Results
• Revinate Results
• Brand Quality Performance
• PHR COO QA Performance
• Associate Retention/Turnover Results
• Annual Associate Engagement Survey Results
• RFR Plan Executed On Time and On Budget

• Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and associate satisfaction.
• Hire, retain and mentor an E.C. team to establish successful operation of both the Food & Beverage and Room Division.
• Ensure responsible financial management and work with Director of Finance to develop budgets, forecast performance and deliver results.
• Maintain and protect the property through inspections, QA standards and corrective action.
• Adhere to all Human Resource practices and policies.
• Drive guest satisfaction by maintaining service quality standards.
• Communicate proactively with COO and provide regular updates.
• Assess compliance and solve operational shortcomings.
• Collaborate with corporate support disciplines to maximize performance.
• Critically analyze metrics and initiate corrective action.
• Set annual sales quotas and monitor performance with Sales & Marketing.
• Drive topline results with Sales & Marketing and agency for restaurant marketing, group sales and gap fulfillment.
• Ensure SSI documented and maintain for each asset.
• Partner with Director of Engineering to develop and execute Reserve for Replacement plans.
• Perform Emergency Response duties as required.
• Ensure proper MOD coverage at each property.

• Five plus years’ experience as a General Manager in a full-service branded Upper or Upper Upscale hotel.
• Experience managing a convention hotel with more than 35,000 square feet of meeting space.
• Prior career progression through Food & Beverage preferred.
• Willing to relocate and be part of the community.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Strategy/Planning, and Quality Assurance

Medical insurance

401(k)

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