Director of Venue Operations

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a great place to work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Director of Venue Operations will provide support and assistance to the General Manager. This role will work closely with division leadership, local municipalities and will have a close tie to all salaried and hourly employees at the venue.

What This Role Will Do

• Responsible for supporting and managing day to day facility operations, including but not limited to, front of house operations, back of house operations, sales support, facilities maintenance support, and staffing.
• Supports recruiting efforts and steps in to interview and train in all departments as needed.
• Assists General Manager with daily oversight of expense budget.
• Assists General Manager with all company initiatives and adherence to programs including all F&B related business, menu adherence, F&B inventory cost and labor controls
• Assists General Manager with all show related forecasting and cost controls
• Develops and helps execute programming to drive top line revenue across all areas of the venue.
• Works in coordination with the General Manager and venue Human Resources to monitor incident reports, incident investigations and pending cases, including interviewing staff.
• In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all service training.
• Ensure optimum operating condition of all venue equipment, such as kitchen equipment, production equipment, POS terminals, health & safety needs.
• Investigate and resolve guest related complaints.
• Implementation and execution of all Live Nation policies, procedures, and programs.
• Oversee all health & safety related needs. City health department inspections, Ecolab Ecosure inspections, State Liquor Control adherence, local permit adherence.
• Development municipality relationships including police, fire, rescue, Homeland Security
• Respond to patron complaints as necessary
• Assist General Manager and facilities team to manage long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs
• Coordinate and actively communicate to the neighboring businesses and residents as needed.
• Other duties as may be assigned.

What This Person Will Bring

Required:

• Bachelor's degree in business or related field, or comparable work experience
• Minimum 5 years experience as a manager in a hospitality, Food & Beverage related business
• Flexible Schedule (days/nights, weekends, and holidays)
• Ability and flexibility to travel when needed
• Tolerance of all cultures, music and art forms

Preferred:

• Previous experience working with local municipalities, such as police, fire, etc.
• Previous experience supervising and managing large volumes of part time, event based employees
• Experience in a live music environment

Benefits & Perks

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

Wealth: 401(k) program with company match, stock reimbursement program

Family: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Others: Volunteer time off, crowdfunding match

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.