As the Senior Director, Staffing & Resource Management, you will maintain oversight of all US resourcing needs across Lippincott's consulting teams. In this role, you will be responsible for allocating our team members and freelancers appropriately, creating teams that enable successful client engagements, championing the growth and development of our consultants, and contributing to firm profitability through effective resourcing practices.

You will partner with US Practice heads and other areas of our business, including Finance, Growth & Business Development, and People Services to monitor and influence team member activity, share learnings about employee development, and identify skillset, training, and hiring needs. In some cases, you may oversee or assist with the recruiting process. You will also work closely with project managers to maximize alignment between staffed allocations, utilization, and project budgets to ensure resources are optimally deployed, helping improve the accuracy of regular business forecasting.

Under your leadership, our consulting teams will be well-allocated on project work that drives firm revenue and makes use of their existing skillsets, while providing opportunities for growth and development. Our leaders will have the data they need to make informed project management decisions related to team structure, and our teams will gain a clear understanding of how their time should be spent, and how to communicate changes that enable us to serve all project needs.

Key Responsibilities:

Project Staffing and Allocation Management (60%)

• Lead the end-to-end staffing process for all US client engagements, from initial new business pursuits through active project delivery and changes in scope.

• Allocate team members to projects, balancing project budget, consultant skillsets and billable rates, and individual development needs and goals.

• Serve as an advisor to senior leaders, team leads, and project managers when solutioning for their staffing requirements, providing guidance that strikes the optimal balance between the needs of the client/project and broader business imperatives.

• Lead regular staffing meetings to resolve allocation conflicts, manage competing project priorities, and ensure staffing decisions are made efficiently and transparently.

• In partnership with the Head of Project Management and the Finance team, help analyze project and resource burn rates against staffed allocations and establish the processes for identifying intervention points and communicating to Project Leads, Senior Partners, and firm leadership.

• As required, source and staff freelancers to client projects, building our network of trusted third-party contributors.

• Liaise with geography leads and staffing managers in EMEA and APAC to staff multi-office teams, and to leverage team members across offices in short-term capacities to support projects and improve application rates.

Strategic Planning (20%)

• In partnership with the Head of Operations, help further establish US Staffing as a core function that drives operational efficiency and business profitability.

• Provide Practice Area leads, Senior Partners, and the Growth & Business Development (GBD) team with a clear, regular view on staffing assignments, capacity, and needs based on the new business pipeline, newly sold projects, and ongoing engagements.

• Identify opportunities to improve the efficiency and effectiveness of the staffing function through process refinement, automation/new tools, and change management efforts across the broader firm that align with the Lippincott firm culture and ways of working.

• Partner with the Project Management function to create linkages between staff allocations and utilization, and to develop staffing best practices (e.g., team size, managing ramp up/ ramp down periods, bringing in short-term support, etc.)

• Assess application rates on an ongoing basis, identifying trends and insights that help our leaders manage the business for increased productivity.

• Develop and distribute the monthly Outlook Dashboard to our global Senior Partner and Partner teams.

• Train and manage a junior team member who can support day-to-day staffing allocation needs and ongoing management, as the business continues to grow and scale by revenue, capabilities, and headcount.

Talent Development and Collaboration (20%)

• Partner with the People Services (HR) team to create job descriptions and assist in recruiting for select business capabilities.

• Partner with the People Services (HR) team to create a holistic view of team member development, using staffing data to inform career pathing and help manage the talent management lifecycle, including performance reviews, promotion cycles, and acquisition efforts.

• Serve as a key point of contact for consultants regarding their project assignments, workload, and aspirations, to foster a culture of development and equitable opportunity.

• Utilize the staffing process to identify emerging skill gaps and training needs across the consulting practice.

Qualifications

• Ideal candidates will have a minimum of 15+ years of relevant professional experience in a fast-paced and dynamic client services business environment, with experience in management consulting.

• A proven track record of building a high performance staffing and capacity planning function in a professional services environment.

• Demonstrated ability to balance shifting work demands in a challenging environment.

• Experience of understanding, balancing, and satisfying numerous stakeholders at different levels in the organization and leading teams effectively.

• Proven capability to cultivate relationships at all organizational levels.

• Experience in developing and utilizing analytics to inform sound recommendations and decisions.

• A strong track record of successfully delivering complex projects.

• Proven ability to successfully nurture and grow a high-performance team culture.

Preferred Attributes

• Experience in multinational or matrixed organizations with diverse and complex workforce dynamics.

• Demonstrated ability to drive cultural change and foster an inclusive workplace environment.

• Proactive, adaptable, and strategic thinker, with strong detail orientation.

• Garner internal respect based on results orientation, as well as an open, collaborative, consultative demeanor.

• Possesses a strong customer focus and sense of urgency.

• Ability to work fully independently, while also being part of a highly collaborative team.

About Lippincott  
Lippincott is a global brand, marketing and experience consultancy committed to helping companies address their most complex brand challenges. Identifying fresh opportunities and realizing brand possibilities is our specialty. Since 1943, Lippincott has produced lasting, transformative impact for clients across a range of sectors. As part of the Oliver Wyman group, Lippincott brings high-caliber industry and operational insights into our work, blending a management consultancy's strategic rigor with a proven legacy of design and creativity.  

Who We Are, Together... 

We promote a culture of collaboration and performance through our three core values: 

We demand better, reach higher, and expect more of ourselves and our colleagues. We demonstrate gratitude, offer support, and embrace optimism every day. 

 
We celebrate debate, discussion, disagreement, and feedback, with an open mind to new ways of thinking and doing.  
 
We act with passion, intention, and goodwill while building on and elevating everyone's contributions and sharing in our collective success. 

 
In our pursuit to produce meaningful change, we want our people to feel heard, respected and valued through our words and actions - goals we can only achieve with a sustained commitment to inclusion and belonging. We seek the best and brightest ideas from a variety of backgrounds and experiences because we know that's what it takes to continuously push the boundaries, solve our clients' most complex challenges, and foster an inspiring culture of rigorous creativity. We celebrate and leverage our differences and our commonalities so everyone feels safe, supported and encouraged to be wide open, to say "yes, and!" and to demand better of ourselves and one another. We aspire to be positive role models for inclusion at an individual level, corporate level, and societal level. 

The applicable base pay for this role is $190,000 - $220,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position will be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health benefits, 401K savings as well as employee assistance programs.

Lippincott is an Equal Opportunity Employer. All employment decisions at Lippincott are based on business needs, job requirements and individual qualifications without regard to race, national origin, age, religion or belief, sex, sexual orientation, gender identity, veteran or disability status or any other status protected by the laws or regulations in locations where we operate. We are committed to promoting a workplace that we are all proud to be a part of. #Lippincott 

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.