At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Lead Director of Observability Engineering is a critical leadership role within Solutions Engineering and Infrastructure, reporting directly to the Executive Director of Observability and Performance. This position is responsible for leading a team of engineers focused on building next generation Observability systems to enable effective collection, consolidation, and analysis of metrics, events, logs & traces, generate performance and stability insights, and forecast system and environmental capacity needs as part of the broader Enterprise Observability team. Responsibilities Program Development and Modernization: Develop a plan to rationalize and modernize observability platforms, delivering an efficient observability ecosystem that meets the unique needs of CVS Health. Team Leadership and Mentoring: Provide guidance and leadership to the Observability Engineering team. This involves hiring and developing talent, mentoring and supporting team members, assigning tasks, and ensuring projects are on track. Architecture and Design: Help define the overall architecture of the Observability environment, including observability standards, data models, integrations, and security controls. Project Management: Engage executives, department heads, and IT teams to plan, execute, and oversee Observability projects. Stakeholder Management: Cultivate and maintain relationships with application owners ensuring our observability standards, products, and services continue to meet their evolving needs. Required Qualifications 10+ years of experience Leading Software Development teams developing and managing applications for IT operations, SRE, logging and/or observability, with at least 5 years in a leadership role within a large enterprise (Fortune 100). 10 + years' of experience designing, developing, and implementing observability systems for large-scale, distributed systems, encompassing legacy and modern technologies. Proven experience building and implementing operational data models. Experience designing and deploying data lakes and data pipelines at massive scale in an enterprise environment. Deep knowledge of, and experience with on-premises infrastructure, cloud infrastructure, and application architectures. Proven experience developing automation solutions and workflows for deployment, event correlation, and incident remediation. Experience and/or expertise with the following: Core Platforms & Languages: Python, Java, Javascript, XML, JSON - 5 years, Application Programming Interfaces (API): REST, SOAP - 5 years, Source Control: Github/GitOps - 5 years, Data Engineering, Data Lifecycle management, Big Data architectures -5 years Preferred Qualifications Proven ability to own problems end-to-end, willingness to obtain any required knowledge to get the job done. Exceptional project and program management skills, with a proven track record of managing and prioritizing multiple simultaneous initiatives to successful completion. Outstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders across all levels of the organization. Extensive experience developing high performing teams and interfacing with all levels of the organization. Knowledge of the healthcare industry's regulatory landscape, particularly in the context of data security and privacy, is desirable. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. The typical pay range for this role is: $144,200.00 - $288,400.00 We offer a comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

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