Kissel Uptown Oakland, Unbound Collection - Director Front Office Join to apply for the Kissel Uptown Oakland, Unbound Collection - Director Front Office role at Aimbridge Hospitality Overview As a Director of Front Office, you direct and administer all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Note: Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitors and develops associate performance, including supervision and professional development, scheduling, counseling and evaluations, and delivering recognition and reward Monitors and assesses service and satisfaction trends, evaluates issues, and makes improvements accordingly Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Implements and monitors all corporate marketing programs Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information Runs and completes daily reports, analyzes data, and makes data-driven decisions Resolves guest issues and concerns to achieve guest satisfaction Recruits, interviews, and trains associates Participates in the Property Manager on Duty program Is certified to respond to emergencies, including operation of the Fire Panel and coordination with emergency personnel Completes tasks or projects as assigned or required Qualifications Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Office management experience is required Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred Benefits Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information UNCOVER TIMELESS LUXURY IN UPTOWN OAKLAND. Kissel Uptown Oakland, Unbound Collection, is located in the city’s vibrant Uptown district, celebrating a thriving Oakland with Beaux-Arts architecture and access to entertainment, dining, and cultural venues nearby. Evolution Hospitality, the dedicated lifestyle vertical at Aimbridge, focuses on culture and performance across a curated collection of hotels and experiences. Seniority level Director Employment type Full-time Job function Accounting/Auditing and Finance Industries Hospitality

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