Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.

Key Relationships

Internal

• Operations Leadership Team

• Country Leadership Team

• Head of service in central operations and central service teams

• On occasions, representatives from Maximus USA

External

• Key client relationships, including at senior levels

• Key stakeholders, including Commissioners, politicians, and government officials

• Senior leaders in other service provider/partners

• PR/External affairs organisations

Accountabilities

Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.

Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated

Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g. activation of BCP activity)

Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g. vacancy durations, long-term sickness cover, etc)

Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation

Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner

FTC 6 months

Preferred Skills & Qualifications

Essential

• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment

• Degree level thing/capability - must be strong on analysis and detail conscious

• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis

• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal and external teams and stakeholders and build key relationships at speed

• Experience of leading operations across a range of contracted services and in different environments, including in-person multi-site operations as well as remote service delivery

• Digitally literate with an interest and knowledge of utilisation of emerging technologies

Desirable

• Sector experience

Individual Competencies

• Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit for the situation being faced

• Resilient - must be able to cope with a demanding and ever-changing workload

• Balance - must have experience of working in high pressure situations and be able to demonstrate calmness and rational thinking when situations escalate to become highly demanding

• Digitally adept and in tune with use and utilisation of modern and emerging technologies

• Strategic Business Acumen,

• Data-Driven Decision Making,

• Growth-Orientated Mindsets,

• Solution focused, Drivel,

• Adaptive Leadership,

• Emotionally Intelligent Leadership

Role Specifics:

Through taking on the above role, the ISD will act as interim lead for the Health Operations business and the Partnerships team (including supply chain) until such time as key strategic decisions are made and growth enables future appointments of a 3rd Regional Director and Partnerships Director

Health contracts (12) are largely fixed fee contracts with some elements of PBR on 3 contracts - Annual combined turnover circa £6.5m

Maximus Competencies

• Embraces Respect.

• Partners Effectively.

• Creates Innovative Solutions.

• Focuses on the Customer.

• Demonstrates Compassion.

• Takes Responsibility & Acts with Integrity.

Travel Requirements

• National role - must be able to travel flexibly and freely across UK operations according to demand

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

118,500.00

Maximum Salary

£

123,500.00

*