Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Supervise the IT / facilities coordinators and manage the day to day operation of Alliant’s Helpdesk system and activities.

• Oversight of technical projects in alignment with organizational goals.

• Preparation of financial budgets and proposals for senior management.

• Lead efforts to improve IT processes.

• Compile, create, update and oversee online and print documentation for the Helpdesk Knowledge Base, CMS and portal, Helpdesk metrics, IT guidelines, reporting, and department documentation.

• Maintain hardware and software inventory and asset management.

• Provide operational reports to Senior Management related to Helpdesk activity, department effectiveness, inventory, university technology needs and trends.

• If needed, manage and/or perform repairs, installation and upgrades of computer hardware and software (PC/Mac), network, VoIP phones, related peripherals and classroom A/V technology as needed to meet the requirement and support needs of students, faculty and staff.

• Perform other related tasks, duties and responsibilities as required, assigned or directed. Supervisory Responsibility:

Direct Reports: IT Manager, IT and Facilities coordinators

Indirect Reports: Student Assistants

Contact Responsibility:

Internal: Interacts with supervisor to receive general direction and instructions and/or review of work results. This position will work closely with all constituencies of the University to support both students and colleagues in achieving student success and Department goals.

External: Local and long distance providers, network/ISP vendors, and the hardware/software equipment vendors. Primary Work Location, Hours & Travel Requirements:

Office Location: On campus – San Diego Campus 10455 Pomerado Road

San Diego, CA 92131

Work Hours: Standard office hours

Travel: Occasional Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work environment is in a standard office setting. Frequently exposed to low to moderate noise, various odors, temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment.

Physical Requirements:

Ability to execute those physical activities required to perform the essential functions including, but not limited to, regular to extended sitting and being mobile; continual communicating both in person and on the telephone; Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components, regular keyboarding; regular reading of both print and digital material; Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals, and all other activities required to perform essential functions. Compliance:

• Responsible to perform all work in a manner that complies with the organization policies, applicable regulations, applicable standards of professional performance, or other recognized laws or requirements as these policies, regulations, standards, laws or requirements relate to the position.

• Responsible to participate and support in the organizational compliance activities and to take appropriate action in reporting issues related to compliance.

• Responsible to perform all duties and responsibilities in a manner that complies with the Alliant International University Mission, Values, and Pillars, if applicable. Background Check Requirements:

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.