Implementation Director - Enterprise & Commercial Accounts

Abridge

Location: San Francisco, CA

Base Pay Range

$146,880.00/yr - $172,800.00/yr

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI‑powered platform improves clinical documentation efficiencies while enabling clinicians to focus on patients.

Responsibilities

• Lead customer implementations and serve as the primary point of contact for partners during initial deployments.
• Own the creation, coordination, and execution of project plans in collaboration with cross‑functional teams.
• Manage each project phase: kickoffs, technical configuration, testing, clinician training, go‑live, and post‑live stabilization.
• Identify and manage project risks and issues, developing contingency plans as needed.
• Communicate project progress and issues to stakeholders in a timely and transparent manner.
• Develop and execute comprehensive testing plans with strategic partners.
• Collaborate with support and operational management to implement process and tool improvements.
• Participate in the creation of repeatable processes that will scale with growing concurrent implementations.

Qualifications

• Track record of driving successful healthcare technology implementation projects from initiation to completion.
• Excel at communication and synthesize information concisely.
• Extremely organized and detail oriented, managing multiple priorities at once with attention to quality.
• Results driven with continuous process improvement focus.
• Build strong relationships with stakeholders at partner sites.
• Escalate early with proposed solutions.
• Creative, problem solver, bias to action.
• 3+ years project management at B2B software deployment and implementation.
• Experience implementing electronic record systems and leading through build and testing phases. Epic is a plus.

Ideal Candidate

• Familiarity with systems requiring strict privacy and security protocols.
• Knowledge of tiered support organizations and escalation protocols.
• Up to 20% travel required.

Benefits

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
• Comprehensive Health Plans: Medical, Dental, Vision plans with Abridge covering 100% of premium for employees.
• Paid Parental Leave: 16 weeks for full‑time employees.
• 401(k) and matching.
• Pre‑tax benefits: FSA and commuter benefits.
• Learning & Development budget.
• Sabbatical: 30 days after 5 years.
• Competitive compensation and equity grants.

Equal Opportunity Employer

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.