Hosted Solutions Director

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SUMMARY: This position is responsible for the design, support, implementation, and management of the health systems hosted by private cloud solutions. Other administrative duties apply, including, but not limited to: budgeting, cost containment, policy and procedure development, and strategic planning.

Other duties include: Direct supervision and management of the daily functions of the department. Which includes: Interviewing and hiring new staff. Ensuring that new employees and annual evaluations are thorough and given in a timely manner. Effecting any necessary employee comments and dismissal action in conjunction with the Director of Human Resources. The training of new employees and on-going on-the-job training with all staff. Reviewing all time sheets to ensure they are properly filled out and submit them in a timely manner for staff assigned to his/her department. Scheduling staff working hours and assigning staff to areas to provide adequate coverage within the Agency's requirements without previously authorized overtime. Periodic direct observation of staff performance and providing feedback to staff on their performance. Managing/Running team meetings within their department. Consulting with software and hardware vendors and other establishment workers to solve problems impeding computer processing. Meeting with users to determine quality of service and identify needs. Design, implement, support, and manage the health system wide IT specialty area assigned to you by the CIO. Provide IT support to all affiliate end users in the regions assigned. Provide IT support for affiliate IT systems and software in the regions assigned. Ensure all affiliate hardware and software security settings are maintained as specified by JHS Policy. Maintain all affiliate Active Directory standards as outlined by JHS Policy. Ensure affiliate end users are following JHS IT related policies. Create and maintain internal procedures for the deployment and support of affiliate systems. Create and maintain documentation on solutions to affiliate problems and ensure documentation is completed timely. Supervising regional technicians and ensuring they meet productivity user satisfaction standards. Participating in strategic planning related to the organization’s information technology infrastructure. Managing related projects and adhering to budget constraints. Coordinate with vendors to identify solutions and resolve issues in timely manner. Assisting help desk staff with resolving issues and documenting resolutions in tickets. QUALIFICATIONS: EDUCATION and/or EXPERIENCE Associate Degree in information technology or related field required. Minimum of 5 years’ experience supporting end users and critical information systems. Minimum of 5 years’ experience managing virtual server environments. Minimum of 5 years’ experience managing backup and recovery solutions. Experience with developing budgets, Policies and procedures, and strategic planning is preferred. BENEFITS: Excellent Paid Time Off, Paid Holidays, Personal Days Medical, Dental, Vision, Life, and Long-Term Disability Insurance Flexible Spending Account Retirement Plan Pet Insurance Public Service Loan Forgiveness Program (if you are eligible) Employee Assistance Program (EAP) And More!