Home Care Director

Full Time

Experience the Impact That One-on-One Caregiving Provides To Both the Client and the Caregiver!

Saint Elizabeth Home Care employees work one-on-one with our clients in their homes, creating the opportunity to develop truly impactful relationships and provide meaningful quality care through the power of human connection.

Saint Elizabeth Community understands the importance of having the time to provide care that is thorough, dignified, and compassionate. Come experience our Mission of Caring in which those we care for, and work with, are treated Just Like Family.

What will I do as the Home Care Director?

The Director of Saint Elizabeth Home Care oversees operations of the agency including its skilled home care division as well as its private duty division. This key leadership role is responsible for ensuring the delivery of high-quality, client-centered care, maintaining compliance with state and federal regulations, and driving operational efficiency. The Director of Home Care has a strong background in healthcare management, exceptional interpersonal and leadership skills, and a passion for supporting individuals in maintaining their independence at home.

The Director of Home Care manages staff, provides budget oversight, facilitates program development, and collaborates with clients, families, and healthcare professionals to ensure the highest standards of patient care are being met to achieve the best possible health outcomes while driving financial success for the Home Care division.

Responsibilities of the Home Care Director include:

• Develop and implement strategic plans for the agency, including short-term and long-range goals in addition to new programs and services, by maintaining referral opportunities and monitoring industry and community trends.
• Ensures the agency adheres to all relevant federal, state, and local regulations and licensing requirements.
• Assures the agency meets high standards of quality care and service while operating in a fiscally responsible manner.
• Oversee daily operations, ensuring efficient and effective service delivery.
• Creates and manages the agency's budget, monitors expenses, and ensures financial stability.
• Monitors the quality and appropriateness of all services provided to ensure compliance with regulatory requirements and customer satisfaction, while ensuring adequate staffing and training in coordination with department leaders. Implements improvement initiatives.
• Maintains positive and professional relationships with clients, their families, referral sources, and other stakeholders.
• Ensures customer service concerns and complaints are addressed in a timely manner and reported appropriately based on the nature of the complaint.
• Coordinates with department heads and human resources to ensure adequate staffing levels of qualified individuals.
• Participates in recurring surveys (RI DOH, JCAHO) including pre-survey preparation, during-survey response and meeting participation, and post-survey response. Ensures agency is always "survey ready."
• Facilitates contract negotiations with third party payers for appropriate rates.
• Oversees case mix by payer source and ensures appropriateness for agency.

Qualifications for a Home Care Director:

• Bachelor's Degree required, master's degree preferred. A combination of relevant experience and education may be considered.
• A minimum of 5 years' relevant experience with proven successful administrative experience, preferably in a visiting nurse's home care agency.
• Experience with OASIS and thorough understanding of its impact on the agency.
• Thorough understanding of certified home care related practices and healthcare regulations including, but not limited to, Rhode Island Department of Health and Joint Commission on Accreditation of Healthcare Organizations.

What does Saint Elizabeth Community offer employees?

Our holistic benefit options encompass your Health and Wellbeing, your individual and family needs, your professional growth and more by including:

• Competitive pay
• Flexible Scheduling Options
• High quality and low-cost Health, Dental and Vision coverage: Blue Cross Blue Shield Health Insurance & Delta Dental Insurance offered for employees working 20+ hours/week
• 403B Employer Contribution Plan
• Tuition Assistance and Student Loan Reimbursement
• Career advancement & training opportunities to support individual employee goals
• Childcare Reimbursement Program
• Employee Referral Bonus
• EAP, Life Insurance, and more!

Why choose Saint Elizabeth Community?

We are a non-profit, independent, locally owned and operated community, providing quality care since 1882 to older adults and people with physical disabilities.

With our mission of caring, we are committed to supporting our community with compassionate and innovative care! Saint Elizabeth Community includes 7 beautifully maintained Rhode Island locations offering apartments for Independent Seniors, Home Care Services, Adult Day Centers, Assisted Living, Skilled Nursing, Rehabilitation, and more!

At Saint Elizabeth Community, we value your growth, well-being, and happiness. With over 140 years of excellence, we believe in empowering our team members to make a difference while enjoying a fulfilling, supportive, and rewarding work environment.

- Trusted Care Since 1882! -

EEOC - We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.