Description

Do you have a passion for leading large service delivery teams? Do you have significant client and people management experience operating in a complex, fast paced, technical administration environment?  If so, WTW has a leadership position that may be suited for you!  As a Client Delivery Director, you will have primary responsibility for oversight, management and leadership for a team of colleagues providing benefit outsourcing administration services to some of the world’s largest and most complex organizations.

Responsibilities:  

As a Client Delivery Director, you will have primary responsibility for oversight, management and leadership of the following areas associated with a defined group of clients and colleagues serving them:

• Client management: staffing, scope management, client satisfaction and reference ability, client profitability; expansion of existing outsourcing relationships by solving our clients’ problems and meeting their administration needs.  Contribute thought leadership to the overall development of our outsourcing business.
• People: leadership and management related to a group of colleagues who primarily support the clients assigned to the work team in terms of staffing, resource utilization, career growth and development, engagement and retention.
• Operational/Quality Management:  ensure team(s) are meeting / exceeding client deliverables in a cost-effective manner, including all contractual service level agreements; actively work with team(s) as needed to quickly and proactively address any quality concerns. Promote quality standards and processes throughout all client teams.
• Financial management: overall budget responsibility for your work team and client engagements.
• Business Expansion: partner with our sales teams on the acquisition of new clients. 

Qualifications

Requirements:

• Significant experience and success in leading benefits and/or outsourcing engagements.
• Track record of success in managing large client relationships and leading cross-functional teams.
• Proven ability to contribute to revenue generation.
• Experience in managing multiple people and projects and producing quality deliverables on time and within budget.
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges.
• An executive presence with polished and well developed written and oral communication skills.
• Superior ability to influence and collaborate with senior management and work across all levels of an organization.
• Interest and aptitude in keeping abreast of latest developments in benefits and outsourcing plan strategy and contributing to the development of new tools and approaches
• Ability to travel and work extended hours as needed
• An undergraduate degree is required; advanced degree preferred

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $140,000.00 - $165,000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets