Head of Business Excellence, Managing Director Join to apply for the Head of Business Excellence, Managing Director role at iCapital Head of Business Excellence, Managing Director Join to apply for the Head of Business Excellence, Managing Director role at iCapital Get AI-powered advice on this job and more exclusive features. About The Role

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The Head of Business Excellence serves as a strategic and operational partner to the COO, driving business performance, operational rigor, strategic development and cultural alignment across the business unit. This role functions as a Deputy COO and Chief of Staff, with a strong focus on project management, controls, governance, and cross-functional enablement. The ideal candidate will lead initiatives that enhance operational excellence, ensure regulatory compliance, and foster a high performing, engaged workforce. About The Role

The Head of Business Excellence serves as a strategic and operational partner to the COO, driving business performance, operational rigor, strategic development and cultural alignment across the business unit. This role functions as a Deputy COO and Chief of Staff, with a strong focus on project management, controls, governance, and cross-functional enablement. The ideal candidate will lead initiatives that enhance operational excellence, ensure regulatory compliance, and foster a high performing, engaged workforce.

Responsibilities

Partner with the COO to oversee business unit operations, ensuring alignment with strategic goals.Lead cross-functional initiatives to drive change, including acquisition integration to improve efficiency, and enhance transparency.Partner with technology to drive operational excellence and scaleDevelop and maintain dashboards and scorecards to track business performance and key control metrics.Establish and lead a horizontal support function across Legal, Compliance, and Risk.Oversee and standardize processes related to: Policy and procedure management Regulatory inquiries and responses Platform access and entitlements AML/KYC/PKR compliance Committee governance and documentation Audit readiness and scorecard tracking Key control monitoring and escalation Assess and enhance existing control procedures, identifying gaps and implementing improvements. Ensure consistency in methodology and tracking across the COO office and business unit. Drive change management efforts across the business unit, ensuring smooth adoption of new processes and systems. Facilitate cross-functional collaboration to break down silos and improve execution. Lead business reviews, planning cycles, and performance tracking. Help develop technology roadmap to drive client outcomes Design and execute employee engagement strategies, including surveys, feedback loops, and action plans. Plan and facilitate town halls, offsites, and internal communications to foster transparency and alignment. Act as a cultural ambassador, promoting values of excellence, accountability, and inclusion.

Qualifications

15+ years in business operations, risk/control functions, technology development, strategy, or Chief of Staff-type roles. Experience working across Legal, Compliance, Risk, or Regulatory domains is highly desirable. Proven track record of leading cross-functional initiatives and driving organizational change, utilizing both technology and process reengineering. Strong understanding of operational risk, control frameworks, and regulatory environments. Excellent communication, stakeholder management, and influencing skills. Strategic thinker with strong analytical and problem-solving capabilities. Proficiency in project management, data visualization, and reporting tools.

Benefits

The base salary range for this role is $250,000 to $300,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Seniority level Seniority levelExecutive Employment type Employment typeFull-time Job function Job functionManagement and Manufacturing IndustriesFinancial Services and IT Services and IT Consulting Referrals increase your chances of interviewing at iCapital by 2x Get notified about new Head of Business Excellence jobs in New York, NY . New York, NY $190,000.00-$210,000.00 1 week ago Brooklyn, NY $190,000.00-$230,000.00 2 weeks ago New York, NY $225,000.00-$260,000.00 6 days ago New York, NY $200,000.00-$250,000.00 6 days ago Vice President, Business Operations & Strategic Initiatives New York, NY $197,000.00-$305,000.00 3 weeks ago New York, NY $200,000.00-$250,000.00 1 week ago New York, NY $250,000.00-$320,000.00 2 weeks ago New York, NY $90,000.00-$215,000.00 2 weeks ago New York, NY $180,000.00-$259,000.00 2 weeks ago New York, NY $225,000.00-$260,000.00 1 month ago (USA) Senior Director, Business Strategy Hoboken, NJ $156,000.00-$338,000.00 2 weeks ago Director of Business Operations and Strategy New York, NY $135,800.00-$290,550.00 1 day ago Summit, NJ $120,000.00-$155,000.00 2 weeks ago New York, NY $150,000.00-$250,000.00 1 month ago Vice President, Chief of Staff and Strategic Initiatives New York, NY $209,000.00-$359,150.00 1 week ago New York, NY $175,000.00-$250,000.00 3 days ago New York, NY $200,000.00-$220,000.00 2 days ago Brooklyn, NY $122,400.00-$165,600.00 1 hour ago New York, NY $185,000.00-$220,000.00 1 week ago New York, NY $121,975.00-$189,625.00 1 week ago New York, NY $195,000.00-$235,000.00 1 week ago New York, NY $150,000.00-$180,000.00 1 week ago New York, NY $125,000.00-$175,000.00 3 days ago Englewood Cliffs, NJ $250,000.00-$280,000.00 2 weeks ago VP, Head of Global Professional Services New York, NY $225,000.00-$275,000.00 1 week ago New York, NY $250,000.00-$275,000.00 6 days ago New York City Metropolitan Area 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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