Head Manager SNIPES Head Manager Full Time Hourly We live sneakers, streetwear, and neighborhood culture! All Day! Every Day! With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide. Since opening its first store in Essen, Germany in 1998, SNIPES has been an integral part of street culture and is constantly growing thanks to its proximity to the community and regular openings worldwide. At SNIPES, everything revolves around youth culture. In stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community. Therefore, we work closely with key figures from the scene like DJ Khaled, our Chief Creative Officer. But whether it's sponsorships or developing grassroots projects we prioritize giving back to the community in everything we do. SNIPES has always kept an ear to the streets to create a meaningful impact in the communities we serve. Through our community program "SNIPES serves" and its localized approach we support the needs of our communities, empower, and celebrate our dynamic culture. Overview: The Head Manager is responsible for managing the staff and all aspects of store operations within their home store to ensure the achievement of company objectives. Responsibilities: Communicate the stores operational goals and directives to maximize the store teams contributions towards meeting the sales plan Complete schedules, operational tasks, visual merchandising and follow processes within specified timelines Ensure the payroll budget is met without compromising our customers' expectations Partner with District Manager and/or Human Resources on associate relations issues, which may include situations where termination may be warranted Actively participate in store meetings and conference calls to foster innovative thinking, identify opportunities and business observations; communicate best practices and determine solutions through open and honest dialogue Responsible for building a strong team that delivers sales and profit results Provide honest and effective leadership with integrity that builds a performance-driven culture Motivate team performance to drive sales by providing effective, timely feedback and evaluations on their specific productivity goals and performance Identify the development needs of the individuals/team and trains to the knowledge and skills required. Maintain further development through ongoing and consistent coaching Recognize desired behaviors and deals effectively with poor performance situations through coaching to win with constructive and developmental feedback Identify succession opportunities with associates who demonstrate the ability and willingness to progress and works with them to develop their capabilities towards next level advancement Key Partners: Store Management Human Resources District Manager Asset Protection Qualifications: Must be at least 18 years of age 2+ years of previous experience as a retail manager High School Diploma or equivalent; College degree a plus but not required Able to respond to store alarm problems as needed Excellent communication and organizational skills Strong drive to achieve results Takes initiative and has problem solving skills Candidate will be required to stand for long periods of time throughout their shift. Lifting between 15-30 pounds. Skills & Cultural Success Factors: Enthusiasm for the brand Strong customer service skills Excellent communication skills Strong problem solving skills Team player with the ability to lead a team Disciplined and self-motivated Goal oriented Adaptable and flexible Fast learner Benefits with SNIPES: Generous Employee Discount Paid Holidays PTO (Paid Time Off) Bonus Plan Affordable Health Insurance Retirement Contributions Note: Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause. Snipes USA and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation, or any other criteria that would violate any Federal or State laws.