Grow into being Director, Customer Success Full-time The ICE Group Client is part of the Green/Clean energy movement that believes that, in the real world, saving the energy we already have is the greenest energy possible. They are profoundly changing the way consumers interact with their energy use, and as a result, changing the energy industry itself. Through the combined power of SaaS based analytics with a consumer-friendly web and mobile applications, the ICE Group Client is one of the fastest-growing energy analytics companies in the world, building a team of talented individuals who envision, create, and launch next-generation energy efficiency technologies. The work environment is fast-paced, fun, and full of exciting projects.

Check below to see if you have what is needed for this opportunity, and if so, make an application asap. ICE Group Client seeks a top-notch Jr Leader in Customer Success responsible for managing a small team of professionals rolling out ICE Group Client’s innovative energy management service to strategic utility customers worldwide. As a key team member (Hands-On), you will utilize your client engagement, project management, and technical skills to deliver solutions customers love. You and your team will also focus on customer retention and identifying additional sales opportunities as you learn more about customer pain points. Requirements: 7 - 10 years of Customer Success experience at a technology company Engineering or Technical degree (preferred), from a Premier University or Institute Track record (3 - 5 yrs) of success delivering complex, cross-functional projects with large enterprise customers in a client-facing role Experience with SaaS products and Agile methodologies Detail-oriented with strong planning, driving, and tracking skills Analytical skills to gather and present data-driven success metrics Strong interpersonal and communication skills Excellent presentation skills Open and highly collaborative mentality Experience leading small Customer Success teams (not necessarily as a line manager) What You Can Look Forward To: Gaining a deep understanding of the energy market and how the company can play a disruptive role in creating a more energy-efficient future Understanding ICE Group Client products to influence customer adoption Leading teams and working with customers to translate plans into successful rollouts Collaborating with Sales to present solutions and win business Regularly presenting to customers and stakeholders on engagement status Opportunity to grow your management skills towards becoming the Director of Customer Success. All your information will be kept confidential according to EEO guidelines.

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