Group Director

The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Group Directors provide exceptional service to our clients and support Financial Advisor(s) / Private Wealth Advisor(s) / teams on a daily basis. The Group Director is a senior service level position for a Financial Advisor(s) / Private Wealth Advisor(s) / teams who is responsible for helping to shape the vision of client service model and business management by defining clear roles and responsibilities for each team member and by overseeing daily business operations. This industry professional leads the development, implementation, and management of all elements of the team's client service model.

Duties and Responsibilities

Cultivating relationships with business partners and colleagues internally and externally

Supporting the FA / PWA / team in cultivating and enhancing new and existing client relationships through an exceptional client experience

Plays a leadership role in assisting the FA / PWA / team in developing and delivering against their client service model, including preparing for regular meetings as well as tracking follow-ups

At the direction of the client and / or FA / PWA / team, preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients

At the request of FA / PWA / team, participating in existing client and / or prospective client meetings, representing the service lens

Focusing with the FA / PWA / team and other business partners to optimize business practice efficiencies

Oversee team Support Professionals to ensure alignment on team priorities and business goals

Serve as a coordinator for business matters related to the team, ensuring that they are directed to the appropriate contact, addressed properly, efficiently and judiciously, and track progress until resolved

Works in conjunction with the Business Service Officer (BSO) to oversee such team responsibilities as interviewing Support Professional candidates for hire, training team members and offering input on staff performance

Oversees the development and implementation of strategies to execute Financial Advisor / Private Wealth Advisor business plans, which may include performance tracking and managing the support staff's monthly compensation

Works with the Market Business Service Officer and / or the Business Service Officer to promote and execute firm initiatives, projects, and remediations with team members

Manage team client communications strategy

Education, Experience, Knowledge, and Skills Education and / or Experience :

10+ years of work experience in a field relevant to the position required

Advanced degree or professional certification or industry experience required

Active Series 7 (GS) and Series 66 (AG / RA) or Series 63 (AG) and Series 65 (RA) required

Willingness to obtain additional licenses and / or designations as required

Knowledge / Skills :

Strong leadership skills

Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

Technically proficient and quick learner of new and updated platforms

Detail oriented with superior organizational skills and ability to prioritize

Expert knowledge of basic personal computer, MS Office (particularly MS Excel) and internet applications

Exceptional writing, interpersonal and client service skills

Strong time management skills

Team player with the ability to collaborate with others

Ability to work in a fast-paced, evolving environment

Adaptable and ability to multi-task

Goal oriented, self-motivated and results driven

Reports to Business Service Officer and / or Market Business Service Officer

What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M / F / Disability / Vet).

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