Position Summary About Sam’s Club Sam’s Club is reimagining retail and redefining what membership means in the modern era. With bold ambitions to double our membership and redefine the club experience—one joyful moment at a time—we’re building a brand that’s emotionally resonant, creatively distinctive, and member-first. We believe creativity is a growth engine, and we’re looking for a leader who thrives in a culture where we move at the speed of our members. This is a place where experimentation is encouraged, speed is celebrated, and creativity is expected to drive business impact. About the Role As Head of Creative, you’ll be the visionary and hands-on leader of Sam’s Club’s creative expression. You’ll set the standard for creative excellence across every touchpoint: brand, digital, performance, and in-club. You’ll lead a hybrid team of internal talent and agency partners, shaping how our brand shows up in the world and ensuring every expression builds equity, drives value, and reflects the future of membership. What you'll do Drive the Creative Vision - Steward the Sam’s Club brand identity with a bold, cohesive, multi-sensory expression of our member experience across every channel and moment. Lead Brand Transformation - Bring experience managing large-scale agencies and brand evolutions. You’ll articulate vision with clarity, earn trust in high-stakes moments, and galvanize teams around bold, future-forward ideas. Build and Lead a Modern Creative System - Architect a hybrid model that blends in-house talent with external partners to deliver high-velocity, high-impact creative. You’ll ensure we’re social-first, AI-fluent, and always iterating. Champion the Member Experience - Translate our brand promise into tangible, delightful experiences across campaigns, content, and the in-club environment. You’ll use data to make it personal and creativity to make it joyful. Collaborate Across the Business - Partner deeply with Marketing, Product, Membership, Merchandising, Tech, MAP (our ads business), Financial Services, and Operations to embed creativity throughout the full member journey. Who You Are A modern creative leader with 15+ years of experience, including leadership roles in agency and/or brand-side organizations. Proven experience leading brand transformations and managing large-scale agency relationships. Fluent in Gen AI creative tools and platforms, with a forward-looking mindset. A compelling communicator who can inspire and move teams forward. Deeply experienced in both brand building and performance creative, with a passion for data-informed storytelling. A culture-builder who leads with clarity, empathy, and a sense of belonging. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Benefits include health coverage, 401(k), stock purchase plans, paid time off, disability insurance, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates, covering programs from high school to bachelor's degrees. The annual salary range for this position is $160,000.00-$320,000.00, with additional performance bonuses. Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in Design, Marketing, Creative Writing, Advertising, Fine Arts, or related field 8 years' experience leading creative teams OR 10 years’ experience leading creative teams 8 years' supervisory experience Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Managing Brand Initiatives for Product Launches Managing Budgets, Including Budget Forecasting and Reporting Financials Managing cross-functional teams in a retail creative environment Managing large-scale interactive campaigns in digital fields Managing Vendor Contracts and Relationships Experience working with creative agencies Primary Location 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

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