Work Schedule

Environmental Conditions

Job Description

Opportunities

We have multiple opportunities to join our Field Service Engineering team based at Fremont, CA site, with hiring occurring throughout the year.

Company Overview

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, ensuring food safety, and helping find cures for cancer.

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we provide the resources and opportunities to make significant contributions to the world.

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. Our EM solutions deliver imaging and analytical capabilities at the micro-, nano-, and picometer scales across materials science, life sciences, electronics, and natural resources markets.

Field Service Engineer

As a Field Service Engineer I, you will support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation. Working alongside experienced engineers, you will develop hands-on technical expertise while delivering high-quality service to customers across research institutions, universities, and industrial laboratories.

In this role, you will assist with troubleshooting systems, perform preventive maintenance, and help ensure instruments operate at optimal performance. You will build strong customer relationships while gaining exposure to a wide range of applications and advanced technologies in electron, ion, and light microscopy.

This position offers strong opportunities for technical development, mentorship, and career growth.

Key Responsibilities

• Assist with on-site installation, testing, and commissioning of electron microscopy systems, including:
  • Scanning Electron Microscopes (SEM)
  • Transmission Electron Microscopes (TEM)
  • Focused Ion Beam (FIB) systems
• Perform scheduled preventive maintenance to ensure systems operate according to specifications.
• Support troubleshooting and repair of system issues involving:
  • Electronics and subsystems
  • Ultra-high vacuum (UHV) systems
  • High voltage components
• Work with senior engineers to diagnose and resolve technical issues down to the component level.
• Travel to customer sites, often on short notice, to support installations, maintenance, and service needs.
• Develop positive working relationships with customers, system users, and internal teams.
• Provide basic training to customers on system operation and routine maintenance.
• Document service activities and submit detailed field service reports.
• Provide feedback to product quality and engineering teams regarding system performance.
• Assist in updating and improving technical documentation and service procedures.
• Follow all safety protocols and quality standards while working in laboratory and customer environments.

Minimum Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 4+ years of equivalent education and experience in electronic systems
• 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems.
• Experience working with ultra-high vacuum (UHV) systems and high voltage equipment preferred.
•  Valid driver’s license required.
• Ability to travel up to up to 75%, including occasional short-notice travel.
• Ability to obtain a valid passport and travel domestically and internationally as needed.
• Physical ability to lift up to 50 lbs. and work in laboratory environments.
• Proficiency in English required, additional languages beneficial.

Skills and Qualifications

• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level.
• Ability to read and interpret technical documentation, schematics, and system diagrams.
• Familiarity with ultra-high vacuum (UHV) principles and technology.
• Strong problem-solving skills and ability to work independently after training.
• Excellent customer service and communication skills.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office and service management software.
• Experience documenting service activities and preparing detailed reports.
• Ability to effectively train and support customers on equipment operation.
• Demonstrated commitment to safety protocols and quality standards.
• Demonstrated success contributing to customer satisfaction goals.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards