Family Advocate

The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest family members. The FA has strong attention to detail and organizational skills. The FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship, and lack of access to transportation, for example). The FA participates in outreach efforts to Nest families.

The FA provides direct patient care and support for a panel of patients in the home setting which may include but not limited to the following:

• Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimen, and assisting with exams
• Administer oral, topical, and injectable medications and/or vaccinations
• Interview patients and record medical history including standardized screening questionnaires
• Assist providers in procedures using aseptic techniques
• Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease.
• Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health

Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team

Assists in patient registration, administrative workflows, and prior authorization approvals

Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs

Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory

Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest

Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals

Participate in outreach efforts to Nest families including explaining program details to potential families

Successful completion of an accredited Medical Assistant program

Fluency in English is required for this position

High School Diploma or equivalent required: 1-3 years of relevant experience

US work authorization

Vital Signs and phlebotomy experience: 1 year

EMR Systems experience: 1 year

Active BLS certification

Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus

Demonstrating strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise "people skills"

Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor

Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy

Please note, this position will involve educating and encouraging vaccination against COVID-19

This is a mobile job that will be providing service in family homes

Regional travel in Maricopa county

Prolonged periods sitting at a desk and working on a computer

Ability to lift (or pull) 40 pounds

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

• $3,000 Sign on Bonus
• Family-centric health support with access to Lyric's comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets
• Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare
• Receive reimbursement for work-related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities
• Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses
• Employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working
• Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options

Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios, and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.