Executive Director, Worcester

Executive Director

3 Days Old

Clinic Executive Director - ABA Centers of America

Worcester, MA

Leadership Opportunity

Are you a natural leader with hands-on experience running a healthcare business? Have you built a successful career by managing a high-performing team? We're looking for someone like you to run one of our clinics in the ABA field and provide exceptional services to our clients.

The Executive Director serves as the senior leader, accountable for the overall success of clinics across four key pillars: operations, growth, financial performance, and culture. As the primary driver of local growth, the Executive Director partners closely with the Business Developer to foster community relationships and drive client acquisition. The Executive Director mentors and develops the next generation of leaders, preparing leadership staff for future growth.

The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.?

What You'll Do

Take full ownership of center growth, exceeding monthly targets for new patient admissions and diagnostics.
Build and maintain relationships with referral sources, community organizations, and school systems.
Lead business development activities including community events, outreach campaigns, and innovative growth initiatives.
Manage full clinic P&L, including revenue, cost management, and staffing ratios.
Understand and act on key financial drivers such as EBITDA, billable hour utilization, and service completion.
Collaborate with corporate finance and operations teams to implement strategies that maximize clinic profitability.
Lead high-quality execution of ABA services through proactive scheduling and resource optimization.
Maintain compliance with licensing, accreditation, and internal policies.
Monitor and drive service delivery performance, ensuring 100% treatment completion.
Hire, develop, and retain high-performing teams by leading effective onboarding and mentorship programs for new team members.
Conduct regular employee rounding, performance check-ins, and engagement surveys to foster a connected and motivated team to improve performance.
Build trust with families and caregivers through early and frequent engagement, such as weekly caregiver support groups to ensure consistent communication and satisfaction.
Advocate for school-based services and support caregiver participation in treatment planning.
Develop and nurture strategic relationships with community stakeholders, referral sources, and business development partners to support growth and enhance service awareness.
Champion collaboration across departments including Clinical, Admissions, Marketing, and HR.

Requirements

Bachelor's degree required; Master's in Business, Healthcare Administration, or Behavioral Health strongly preferred.
Minimum 5 years of operations and growth leadership experience in a high-growth service industry, healthcare/health system, behavioral health or education.
Entrepreneurs with franchise or service supply chain experience.
Proven track record of leading operations, driving organic growth, increasing revenue growth, and building engaged teams.
Understanding Financial fluency (P&L, EBITDA, KPI analysis)
A deep understanding of ABA therapy and/or allied health services is strongly preferred.
High emotional intelligence, resilience, and an entrepreneurial mindset.

Benefits

21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
Medical, dental, vision, long-term disability, and life insurance
Generous 401(k) with up to 6% employer match
Bonus potential based on performance

ABA Centers of America Culture

ABA Centers of America is a great place to work! Don't take our word for it, though. We're listed in Inc. magazine's Best in Business list for "Health Services," honoring companies that have made an extraordinary impact in their fields and on society.

ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.

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Location:: Worcester

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