Executive Director of Housing Operations - On Campus (Student Living)
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ABOUT GREYSTAR
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Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally, and has a robust institutional investment management platform with nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate sector. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This role oversees the performance and profitability of a property portfolio within a designated region. Responsibilities include developing property management strategies, ensuring tenant satisfaction, and optimizing financial returns. The Regional Property Manager leads property management teams, collaborates with stakeholders, and stays informed on regional real estate market trends.
POSITION DETAILS
This position is based in Lexington, KY, requiring on-campus, in-office presence at least four days per week.
The Executive Director of Housing Operations (EDHO)/Regional Property Manager manages a comprehensive on-campus housing program for the University of Kentucky (UK). The role involves direct collaboration with UK departments, overseeing facilities management of 15 buildings with 7,500 beds, leading approximately 42 full-time and 10 part-time employees, managing a multi-million-dollar budget, and ensuring a high-quality residential experience for students. The EDHO supervises five senior department leaders and is responsible for budgets, housing systems, and operational strategies to meet enrollment and retention goals. Additionally, the EDHO serves as the Regional Property Manager for a single off-campus apartment community serving Xavier University of Norwood, OH.
QUALIFICATIONS
Master’s Degree and 7-10 years of experience in university housing operations or equivalent
Knowledge of database systems like StarRez, Entrata, Yardi
Strong financial and budget management skills
Excellent communication and leadership abilities
Customer service excellence and relationship-building skills
Experience with public-private higher education partnerships is preferred
KEY RESPONSIBILITIES
Develop and manage annual budgets, analyze financial statements, and work with stakeholders to address performance gaps
Maintain operational, financial, and performance standards across the portfolio through inspections and report reviews
Lead and develop a high-performing team, setting goals and managing performance
Ensure client satisfaction through timely communication and issue resolution
Analyze market data to identify trends and develop strategies to enhance occupancy and revenue
Oversee property appearance, maintenance, and capital investments
Coordinate vendor and contractor activities, negotiate contracts, and monitor progress
Engage with campus and community initiatives to support service and philanthropic goals
Complete required reports and perform additional duties as needed
EDUCATION & SKILLS
Bachelor’s or Master’s degree in Business, Real Estate, or related field preferred
Proven leadership in managing diverse properties
Proficiency with property management software (Yardi, Real Page), MS Office, and database applications
Strong financial, analytical, and communication skills
Knowledge of real estate laws and market trends
Stakeholder relationship management skills
Minimum 3 years relevant experience
SPECIALIZED SKILLS
Real Estate license preferred in certain markets
Industry certifications (CPM, CAPS, CAM) preferred
COMPENSATION & BENEFITS
Salary varies based on experience, business needs, and location
Potential bonuses based on individual and company performance
Comprehensive benefits including medical, dental, vision, disability, and life insurance
Paid time off, holidays, and additional leave benefits
Onsite housing discounts for eligible employees
Six-week paid sabbatical after 10 years of service, with subsequent eligibility
401(k) plan with company match
Paid parental leave and fertility benefits
Employee assistance, critical illness, accident, pet insurance, and legal plans
*Benefits are for full-time employees; variations may apply for union roles or based on local agreements.
Greystar considers qualified applicants with arrest and conviction records for employment.
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- Location:
- Lexington, KY
- Salary:
- $125
- Job Type:
- PartTime
- Category:
- Management And Consultancy