Executive Director, Hospitality & Campus Services page is loadedExecutive Director, Hospitality & Campus ServicesApply locations University of New Hampshire – Main Campus time type Full time posted on Posted 16 Days Ago job requisition id JR3655

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. USNH Employees should apply within Workday through the Jobs Hub app The Executive Director of Hospitality & Campus Services provides visionary leadership, strategic direction, and operational oversight for all hospitality and campus service functions, including dining, campus transportation, mail services, and auxiliary operations. This role ensures service excellence, financial sustainability, and student-centered experience within an organization that generates over $45 million in annual revenue and employs approximately 700+ full-time and part-time staff. The Executive Director collaborates with campus leadership, vendors, and stakeholders to enhance student life and support the university’s academic mission. Duties/Responsibilities: Strategic Leadership & Planning (30%) Translate the University vision into an operational plan for hospitality and campus services which will effectively deliver the University goals and meet the evolving needs of students.

Lead continuous improvement initiatives to enhance service delivery and operational efficiency.

Foster a culture of innovation, sustainability, and customer service excellence.

In collaboration with Human Resources, to build a high-performing team by developing a workforce and succession plan, implementing a talent development and retention strategy, drive engagement through performance management, create a strong workplace culture that will retain a diverse workforce.

Financial & Business Management (30%) Develop and manage multimillion-dollar budgets, ensuring fiscal responsibility and revenue generation.

Negotiate contracts with vendors and service providers to optimize costs and quality.

Implement data-informed decision-making for resource allocation and operational improvements.

Cultivate revenue opportunities that will drive year-over-year growth for the University.

Campus Services & Operations (15%) Manage campus transportation and parking services to enhance efficiency and accessibility.

Supervise printing, mail and package distribution services, ensuring timely and secure delivery.

Oversee conferences and catering, and other auxiliary enterprises that enhance campus life (i.e., Concessions, nutrition outreach, UNH ID Office).

Lead dining services and operations, and retail services to ensure high-quality, diverse, and nutritious meal options.

Stakeholder Engagement & Customer Experience (15%) Implement feedback mechanisms to measure satisfaction and drive continuous improvement throughout the entire organization.

Build meaningful relationships with various groups (staff, faculty, students, student government and various campus groups) to create a positive, inclusive environment that enhances the university community’s overall experience.

Develop and foster strong relationships with key faculty and staff members at the University, ensuring accessibility, responsiveness, and active listening to feedback.

Build strong relationships with vendors to ensure that we maximize our earning potential and implement cost saving advantages to drive revenue growth.

Compliance, Safety & Sustainability (10%) Ensure all services comply with local, state, and federal regulations, including health and safety standards.

Develop sustainability initiatives, including waste reduction, energy efficiency, and responsible sourcing.

Collaborate with hospitality retail vendors to align offerings with dietary needs, cultural preferences, and sustainability objectives.

Minimum Acceptable Education & Experience: Bachelor’s degree in hospitality management or a related field, with at least 10+ years of progressive leadership experience in hospitality, campus services, auxiliary operations, or a related area. Alternatively, a combination of education and relevant experience totaling at least 14 years will be considered.

Proven track record driving revenue growth

Demonstrated ability in financial management, strategic planning, problem-solving, continuous improvement, workforce planning, and regulatory compliance.

Experience leading large organizations that are created of smaller organizations that serve many different customers.

Strong organizational and communication skills with a demonstrated ability to foster teamwork, create partnerships, and work across functional teams.

Experience managing large, diverse teams and fostering a culture of service excellence.

Demonstrated ability to work and lead at all levels of the organization.

Ability to make fair, consistent, and effective data informed decisions while delegating responsibilities and holding direct reports accountable.

Dedication to quality, integrity, and continuous improvement in operations.

Strong operational, budgeting, and financial management skills.

Ability to work in a complex environment, assess situations quickly/effectively and make/ implement decisions in high pressure situations.

Strong track record of building and nurturing relationships to meet the needs/demands of the University.

Ability to implement change and manage conflict.

Demonstrated high emotional and social awareness.

Leverage the network of resources to gain market intelligence to improve operations.

Preferred Qualifications: Master’s degree in business administration, hospitality management, public administration, or a related field.

Experience in higher education or a large, complex organization.

Strong technology acumen, including experience with enterprise resource planning (ERP) systems, data analytics tools and financial management tools that will measure the effectiveness of operational units

Knowledge of sustainability practices in hospitality and campus services.

Applicant instructions: Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application: Resume/CV

Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed. The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Location: Durham Salary Grade: Exempt Staff 37Internal Candidate Are you an employee of KSC, PSU, UNH or the system office? Apply internally within Workday through the Jobs Hub app. About Us The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.

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