ESD Assistant Division Director
New Today
Economic Services Division of The Department of Community Resources
Please apply: 8/19/2025
"Follow Your Calling, Find Your Career"
Rate: $92,356.00 - $120.000. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Department of Community Resources provides child support services, energy and housing assistance, food and nutrition services, and Medicaid services, and case management and care coordination services to assist families in achieving greater levels of economic mobility. Through Community Resource Centers managed by the Department of Community Resources, individuals, and families can conveniently seek support and receive these services.
The Economic Services Division (ESD) of DCR administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs.
Location:301 Billingsley Road
Charlotte, NC 28211
The selected individual will support the Department onsite Monday - Friday.
Position Specific SummaryThis position reports directly to the Division Director and is responsible for the service delivery of multiple economic services programs. This position will provide leadership to staff in multiple Community Resource Center locations throughout the county, being required to visit CRC Sites regularly. This position will have a strong focus on operational excellence across a large division being responsible for excellent service delivery, customer service, program budgets, contracts, invoices, operations. Areas of responsibility may be modified and expanded as assigned by the Division Director.
Position SummaryThe Assistant Division Director position provides leadership and oversight to Managers for the Economic Services Division (ESD) and operational leadership team. This position is responsible for the delivery of services which address the changing demands and needs of client populations in ESD. The ESD Assistant Division Director assists the Division Director in overseeing and coordinating federal and state mandated programs for eligible individuals and families.
This position requires an in-depth understanding of the field concepts, principles, and program offerings as it relates to Food & Nutrition Services, Medicaid, North Carolina Health Choice, Work First Family Assistance, Energy Assistance and Employment Services. This position is responsible assisting the Director in internal operations including personnel, space, logistics of major events, policy development, assuring compliance with regulations and assuring services are properly provided daily. This position requires collaborative work both internally within the County and externally with system partners at the local and state levels to improve outcomes for adults, children and families. The ESD Assistant Division Director must also keep abreast of best practices in the field, state and national trends and changes in policies and practices within the state and nationally.
The ESD Assistant Division Director represents the Division Director at the Department of Social Services meetings, Senior Executive Team meetings, State and other meetings in the absence of the Director and works in partnerships with other members to provide leadership and strategic planning. The ESD Assistant Division Director will lead and serve on various committees, workgroups and initiatives centered on needs of children and families both internally and externally to the Division.
Essential Functions•Provide oversight and direction for implementation of programs/services
•Manage activities and decisions on the day-to-day operations that provide core community services to children, youth, and families
•Assist with the planning process and develop and participate in strategic planning, budget requests and expenditure monitoring
•Support staff and evaluate program effectiveness, prioritizes issues and objects, creates community resources and integrates services and partnerships
•Listen to appeals from family members and advocates and researches and investigates claims
•Assist with providing information to the public regarding programs, public concerns, and services
•Assist Division Director with strategic planning initiatives and divisional accountability
•Ensure Federal, state, and local policy, rules and regulations are followed
•May be required to staff shelters in the event of a disaster
•Listen to appeals from family members and advocates and researches and investigates claims
•Integrates and coordinates service areas and establishes best practices
•Assist Division Director as a division liaison, both internally and externally between organizations, shareholders, and outside organizations.
•Assist with managing division resources
•Supervises enrollment and eligibility activities performed in the NC FAST system.
•Deliver speeches, write articles, or present information to boards, at meetings or conventions to promote services, exchange ideas, or accomplish objectives as needed.•Other duties and responsibilities as assigned.
Minimum Qualifications
Experience:
Minimum of six years of directly related experience with progressively responsible management experience and two years of management experience.
Education:
Bachelor's degree in related field.
Combination of relevant education and relevant experience accepted?: Yes
Preferred Qualifications
•Considerable knowledge of Economic Services Programs to include Food and Nutrition Service, Energy Assistance Programs, Work First, and Medicaid.
•Considerable knowledge of principles and practices of public assistance and fiscal management in a public human services organization.
•Demonstrated leadership experience in driving organizational change, and employee development.
•Demonstrated leadership experience in building effective partnerships and collaborations in social services delivery.
Licenses and Certifications
•Requires a valid North Carolina or South Carolina Driver's License
Knowledge, Skills and Abilities
Knowledge of
•Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
•Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
•The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
•Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate •Expertise in area of assignment
Skills
•Results oriented, diplomatic, and an excellent communicator
•Builds positive relationships and develops others
•Considering the relative costs and benefits of potential actions to choose the most appropriate one
•Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
•Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
•Talking to others to convey information effectively
•Adjusting actions in relation to others' actions
Abilities
•Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures
•Build Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals
•Communicate: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
•Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
•Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role
•Leading Through Vision and Values: Keeping the organization's vision and values at the forefront of associate decision making and action
•Manage Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
•Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
•Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
•Emotional Intelligence: Able to take/receive feedback and uses coaching for success; Sees how communication style and tone impacts effectiveness, service delivery, and personal development
Computer Skills
•Intermediate in various computer applications including Microsoft Office Suite.
Work Environment
Works in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
- Location:
- Charlotte