Richmond Heights SNF - Join a team where your growth, success, and impact are at the heart of our mission. We're not just building careers; we're nurturing lifelong journeys of professional and personal development. We're committed to taking care of our community, providing unparalleled care and making a meaningful impact like nowhere else. Be part of a team that's dedicated to making a real difference in the lives of those we serve.

Position Summary Supervise performance of housekeeping staff. Ensure facility is clean and sanitized.

Essential Duties & Responsibilities 1. Ensure all operational and safety procedures are properly followed. 2. Establish schedule and plan daily work assignments. 3. Train and coach employees in laundry and housekeeping. 4. Manage customer problems related to environmental services product. 5. Inspect and approve staff work performance. 6. Demonstrate leadership and training to staff. 7. Communicate effectively to staff. 8. Meet goals of production. 9. Develop and train staff on policy. 10. Order cleaning materials and maintain budget. 11. All other duties as assigned.

Competencies  Hosts and/or participates actively in meetings; makes meaningful contributions  Takes charge of people/events; assumes leadership in a positive way and treats all team members with fairness and respect  Provides clear, objective and timely feedback to employees  Creates enthusiasm for team effort; is an effective team builder; sets a model for teamwork that encourages common goals  Uses all available and appropriate resources, including team members  Interacts frequently with customers; takes initiative to inquire about customer needs and opinions and effective manages concerns  Encourages and develops customer service skills in employees  Able to prioritize work. Sets realistic deadlines for self and others and ensures deadlines are met; delegates as needed  Presents ideas and information in a concise, well organized manner  Manages as if it were his/her own business, keeps up to date with best practices and new developments. Makes informed decisions within the scope of responsibility  Sets precise, measurable goals that are realistic, challenging and compatible with company goals; demonstrates actions to meet those goals  Is progressive in outlook; initiates new approaches and ideas; offers creative and effective solutions  Receptive and open to new ideas; Empowers and supports employees to make decisions  Takes responsibility for his/her own training and development; follows up and integrates training when appropriate  Listens; concentrates on information presented; takes action  Observes early signs of changing conditions; responds effectively  Ensures new employees are fully trained on all aspects of the job  Identifies promotable employees and provides necessary training through application of the Develop Map Program  Ability to understand and manage budget within scope of job role

Work Environment This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility’s no-smoking policy.

Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and/or move items over 60 pounds.

Position Type and Expected Hours of Work This is a full-time position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

HIPAA Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and/or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks. Reports all suspected violation of company’s HIPAA policies or procedures to facility CEO.

Knowledge, Skills and Abilities: • Strong written and oral communication skills. • Previous supervisory experience.

Qualifications Education: • High School diploma some college preferred.