Client is seeking a Benefits Operations Director. In this leadership role, you will oversee the Employee Benefits team, manage key client relationships, and ensure exceptional customer service delivery while leading workflow, technology, and team development.

Key Responsibilities: Lead and mentor the Employee Benefits service team, fostering a collaborative, high-performance culture focused on exceptional customer service Manage day-to-day client servicing workflow, ensuring efficiency and best-practice adherence Oversee hiring, training, and professional development to enhance team capabilities Understanding of client account management including marketing, quoting, and renewal processes Ensure seamless client communication and service delivery across all touchpoints Optimize use of agency management systems and technology

What We're Looking For: 5+ years of Benefits Account Management with leadership experience (ideally 2+ years) managing and developing service teams Customer service excellence with proven ability to build and maintain strong client relationships Marketing and quoting expertise - comfortable presenting to clients and securing competitive coverage Agency management system proficiency Strong communication and team-building skills Process-oriented mindset with attention to detail and workflow optimization

What We Offer: Competitive compensation/benefits package Hybrid work schedule (4 days in-office, 1 remote) Collaborative team environment