Elevate Rides Director

Reports to: CEO / COO

Department: Elevate Rides

Work Location: Branson, Missouri

FLSA Status: Full-Time Non-Exempt

Purpose: This position will primarily focus on all program operations for Elevate Rides and will also have a diverse set of responsibilities related to customer service and community engagement. This position is the face, first point of contact, and relationship keeper with the community.

Primary Responsibilities

• Manage Front and Back of House day-to-day Dealer & Program operations
• Provide Customer Service to Program Participants
• Communicate important repair information to customers
• Manage supply inventory and complete purchase orders as necessary
• Valuing of used scooter inventory
• Scooter School coordinator (Development, Preparation, Scheduling, Logistics, Transportation & Testing)
• Assist applicants with MO Drivers License, Preparation, Insurance, & Financial paperwork
• Record keeping (Dealer sales, Maintenance, Program services, and Merchandise sales)
• Contact record data capture, contact update, etc.
• Coordinate all repair and repossession of scooters
• Program participants engagement and event scheduling
• Program Promotion and serving as an ambassador to the community and at events
• Maintain satisfactory required state / City reporting, licenses, and inspection reports
• Scheduling staff, Directing staff, & scheduling for technicians
• Development and implementation of standard operating procedures
• Assist with scooter repair and maintenance, branding, and inspections
• Respond to after-hours and weekend service calls, incidents, or tows
• Manage Salesforce software and other third-party integrations
• Budget control and management
• Must work with and build relationships with Partnered companies and third-party vendors
• All other duties as assigned by the CEO / COO

Key Skills:

• Ability to train, mentor and evaluate staff
• Show capacity to grow and scale the program in line with Elevate Bransons goals
• Track program outcomes
• Build partnerships with employers, city officials and vendors
• Work effectively with a wide range of individuals from diverse backgrounds
• Strong mechanical ability and problem-solving
• Excellent communication ability
• Strong organizational and project management skills
• Attention to detail and documentation
• Ability to work independently
• Oversees the display of merchandise inside the store to enhance the appearance and appeal of the store
• Acknowledges and follows the financial policies of Elevate Branson
• Perform other duties as required

Minimum Requirements:

• Must have a minimum of 2-3 years of supervisory or program management experience
• Must be a team player with the understanding that resolving conflict requires handling situations with integrity and professionalism by communicating with a direct supervisor
• Must be a self-starter always looking for ways to improve upon the program
• Demonstrate ability to problem-solve, analyze data, make good decisions for the organization, attend to details, and prioritize multiple projects at one time
• Ability to adapt to quickly changing organization environment including learning and applying new training and knowledge.
• Ability to generate enthusiasm and interest from others for working within certain departments.
• Must fully support the Elevate Branson mission, vision, core values, and staff
• Must have a minimum 1 year of two-wheel mechanic experience
• MO Drivers License & Class M Endorsement
• High School Diploma, college preferred
• Ability to lift 75 pounds and successfully manipulate scooters

Physical Requirements:

• Requires ability for frequent walking, standing, bending, squatting, pulling, and pushing.
• Requires the ability to successfully manipulate scooters
• Required to carry items up to 75 pounds for short distances

Compensation: Competitive salary with earned time off and benefits.

NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Elevate Branson, nor does it in any way alter the employment-at-will relationship that exists between employees and Elevate Branson. As a condition of employment, all Elevate Branson employees are expected to perform job duties assigned by Elevate Branson management even when such duties are not included in their job description