Commercial Card Product Manager

TD Securities (TDS) provides a wide range of capital market products and services to corporate, government, and financial institution (FI) clients through Global Transaction Banking (GTB), Corporate and Investment Banking (CIB), and Global Markets (GM). The firm works with clients around the world, focusing selectively and strategically on key global financial centers: Toronto, Montreal, Calgary, Vancouver, New York, London, Singapore, and Tokyo.

GTB is a key growth business within TDS that provides the opportunity to make an impact with top tier organizations. We offer innovative solutions and treasury advisory services on large and complex liquidity, payments, and trade finance needs. The business constantly changes with macroeconomic conditions, unprecedented levels of innovation, interest rate environments, and foreign exchange movements. As a result, all GTB business lines continue to evolve to provide optimum trade finance, liquidity, and payment solutions to clients.

GTB is comprised of four business lines: Global Trade Finance (GTF), Corporate Cash Management (CCM), Financial Institutions (FI), and Export and Agency Finance (EAF).

Position Summary

The Commercial Card Product Manager is responsible for overseeing the development, launch, and ongoing management of the company's core Commercial Cards products, including defining product strategy, analyzing market trends, collaborating with internal teams to implement features, and monitoring performance to optimize profitability and customer satisfaction within the corporate spending segment. The ideal candidate will have 8 to 10 years of experience in commercial card products with deep industry experience as a card and payment industry subject matter expert, coupled with treasury management payables expertise within corporate banking. The role is accountable for building the value proposition the business wants to achieve and identifying the investments and requirements needed to get there. This role is additionally responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio.

TDS has embarked on a multi-year digital transformation and expansion of GTB's product suite to position TDS as a leading North American multi-currency treasury provider, enabling significant business growth across the franchise.

The GTB Product Management team executes across two distinct functional product areas, specifically maintaining and expanding an existing product stack of capabilities for continued adoption and growth, plus continuing to expand and mature the offering of solutions through the addition of new products and supportive services for our clients. This role will focus on launching and expanding the commercial card offering for the TDS GTB segment of the business.

Job Responsibilities

Primary responsibilities include:

• Leading the reengineering of the Commercial Card Products to become an attractive offering to the most complex clients in the marketplace, through the generation of a roadmap to achieve that goal followed by its execution.
• Overseeing and ensuring the clear and effective delivery of products and services to the clients.
• Participating in the day-to-day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives.
• Acting as Subject Matter Expert for product-related inquiries.
• Liaises with partners (i.e. Marketing, Commercial Bank Channel, Retail) to understand industry and customer trends; analyses challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; facilitates ideation sessions and builds necessary business cases for new product development, identifying solutions and building stronger plans for growth.
• Building and maintaining effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives.
• Leading and facilitating problem solving sessions with partners and vendors.
• Owning product-level roadmaps, working with a broad group of stakeholders including Business Line Product Leads, Technology, Change Delivery, and other TD stakeholders to support roadmap prioritization and delivery.
• Agile Product Owner/Product Manager accountabilities with firm grasp of Agile concepts and execution: product vision, roadmap, story map, user personas, user stories, manage/prioritize backlog, user flows.
• Gathering and analyzing market research, client feedback, and competitive intelligence to identify market opportunities.
• Documenting product materials, user guides, and training materials (for both clients and internal staff) as applicable.
• Engaging with key corporate clients to gather feedback and address their specific requirements.
• Managing risk mitigation strategies related to Commercial Cards Product usage.
• Acting as a change agent by educating team members on the benefits of commercial cards and driving the advancement of card adoption.
• Designing end to end process for development, implementation, use, reporting and feedback on emerging products and segments.
• Understanding all Legal, Regulatory, and Rules for relevant markets, ensuring product compliance with all relevant regulations and risk management policies. Working with internal Risk & Compliance partners to ensure product suite meets evolving regulatory, compliance, legal, and internal policy requirements.

Job Requirements

Requirements include:

• Undergraduate degree or MBA with 5 10 years' experience in Commercial Card Product Management, and/or Financial Services Product Management
• Previous Product experience required.
• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence.
• Knowledge of current and emerging competitor and market trends.
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives.
• Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership.
• Ability to establish goals and objectives that support the strategic plan.
• Proven track record of successfully delivering payments or card products, features and functionality in the US market on time and on budget.
• Strong understanding of the Commercial Cards Product industry, including payment processing, credit risk management, and regulatory landscape.
• Excellent working knowledge of treasury management concepts, products and services and principles as related to GTB products and services.
• Strong understanding of technology trends and a desire to work closely with Technology Teams to execute on GTB strategy and develop client centric Payment and Treasury offerings.
• Ability to translate and articulate requirements between stakeholders (business, operations, technology). Create and write business requirements, epics and user stories while sharing the context and rationalization from a business/customer point of view.
• Client focused with ability to consult with clients and GTB partners regarding service preferences and client requested enhancements to deliver client centric solutions in a timely manner.

• Results oriented with ability to manage ambiguous or unclear situations.
• Excellent organization and prioritization skills to manage multiple tasks simultaneously while setting realistic response expectations, delivering on time and with high-quality results.

• Strong leadership, influencing, presentation, and communication skills with ability to effectively interact and communicate with a wide range of internal and external stakeholders.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking