THE SALVATION ARMY

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. NORTH & CENTRAL ILLINOIS DIVISION Divisional Headquarters JOB TITLE: Director, Strategic Planning and Quality Assurance LOCATION/DEPT: Social Services REPORTS TO (TITLE): Divisional Social Service Director FLSA CATEGORY: Exempt STATUS TYPE: RFT PAY GRADE: 210 PAY RANGE: $84,898-$104,000 WHO WE ARE: JOB SUMMARY: This position serves to support the Program Directors, Corps Officers and Divisional Social Service Department by ensuring that all programs within the division operate effectively, are aligned with the mission of The Salvation Army, adhere to the best practices in service delivery, and in compliance with government contracting agencies and private funding sources. OUTCOMES: The Director, Strategic Planning and Quality Assurance will monitor and support Salvation Army relationships with government agencies and other entities who fund or regulate Salvation Army Programs. Assess and enhance the effectiveness of divisional social service programs and contracts. Establish, manage, and improve internal systems for monitoring and supporting programs. Support program compliance and capacity-building for grant-funded programs and personnel. Facilitate strategic coordination through the Divisional Mission and Program Council (DMPC). Develop and implement best-practice processes for program assessments and audits. Review current program policies and procedures to ensure that programs are meeting the quality assurance standards of The Salvation Army, accrediting agency and the compliance requirements outlined in government agency, foundation grant and independent contracts. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage the integration of government contract related responsibilities with all applicable program and DHQ staff. Assist program staff as requested in cultivating or developing relationships with funding agencies key staff and the identification of new grant opportunities. Social Service Reviews and Audits Facilitate programmatic reviews and audits, including: Territorial, Divisional & POH SS Reviews POH Reviews State Audits (financial and programmatic) CARF Accreditation DCFS Accreditation Other Accrediting Bodies

Develop a network of peer reviewers for program evaluations. Assist corps and programs to prepare for program evaluations. Utilize findings from audits and reviews to drive improvements through internal systems. Provide ongoing consultation and training to corps and program directors in program quality assurance. Implement action steps based on review findings to improve program effectiveness. Program Compliance & Capacity Building Maintain divisional systems for reviewing programmatic and financial effectiveness of grant-funded programs. Develop structured training and support systems for grant-funded program directors and staff. Ensure program leaders have the necessary tools and knowledge to manage compliance, operations, finances, personnel, and strategic planning. Work in collaboration with finance and advancement teams to ensure long-term sustainability of programs. Internal Standards & Curriculum Development Establish minimum competency standards for program operations at all levels. Develop and maintain a structured approach to onboarding, training, and tracking personnel progress. Facilitate capacity development programs for: Reviewers Program Directors Managers Committee Leads Interns Caseworkers

Lead curriculum development efforts for training and professional development initiatives. Internship Program Management Develop and implement a structured Divisional Internship Program. Establish and maintain strong partnerships with higher education institutions across the North and Central Illinois Division. Develop training curricula for interns in key areas. Build and support a network of qualified supervisors throughout the division. Implement tracking systems for intern progress and establish clear field-readiness guidelines. Conduct post-internship exit surveys and assess program effectiveness. Automate internship processes to the greatest extent possible. Demonstrates problem solving, leadership, conflict management, and team building skills. Other duties and projects as assigned. REPORTING RELATIONSHIPS: The Director, Strategic Planning and Quality Assurance reports to the Divisional Social Service Director. PERFORMANCE MEASUREMENTS: Effectiveness of program assessment and compliance systems. Impact and efficiency of DMPC coordination and strategic initiatives. Quality and consistency of social service program reviews and audits. Development and implementation of competency standards and training programs. Strength and growth of the Divisional Internship Program. Timeliness, effectiveness, and accuracy of all tasks performed. EDUCATION/EXPERIENCE: Master's degree in behavioral science, public administration, social work or related field. Minimum of 5 years' experience in program compliance, accreditation and quality assurance planning. Demonstrated ability to develop and manage systems for monitoring program effectiveness. Strong experience in training and professional development. Proven ability to manage multiple projects and deadlines. Compliance with The Salvation Army Social Services Code of Valid Driver's license/MVR COMPENTENCIES: Commitment to the mission of The Salvation Army. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Strong leadership, team building, and conflict management skills. Ability to assess and improve existing processes and systems. Proficiency in data management and process automation. Ability to work with confidential information and exercise sound judgment. Uses diplomacy and good judgment. Demonstrated ability to use initiative and be a self-starter A high degree of attention to detail, procedures, processes and An ability to manage projects, priorities, and programs in a constantly changing A positive attitude and the ability to be flexible in light of changing job situations/priorities. An ability to work with confidential documents. A communication and management style that exhibits the principles and values of The Salvation Army as well as fosters team relationships and effectively communicates An ability to assess and improve existing systems or POSITION LIMITATIONS: The Director, Strategic Planning and Quality Assurance will only commit Army resources that have been allocated or approved. Will keep the Social Service Director, Executive Director of Finance and Social Service Program Directors informed on all critical issues. Will adhere to all Salvation Army policies and procedures in carrying out the responsibilities of this position. PHYSICAL DEMANDS/WORK ENVIRONMENT: Contract Compliance and Quality Assurance Manager is required to do light to moderate physical work and must be able to lift 10-15 pounds. Regularly use of standard office equipment and personal computer. Typical office environment with a low noise Travel required to Salvation Army Program sites and make occasional presentations to relevant audiences.

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