Director, Site Merchandising Gap Specialty Kids & Baby
New Today
About the Role
The Director of Kids & Baby Site Merchandising will drive short-term and long-term site strategies that drives both commerce and customer engagement. Customer first mindset and data driven, this role will partner closely with Sr. Director of Adult Site Merchandising and Cross functional teams to build site experience that drives commerce while delivering on brand vision. This position reports into Vice President Site Merchandising and manages four Site Merchants. What You'll Do
Create Site Merchandising strategies that brings brand vision to life while driving commerce. Use data insights, customer engagement KPIs and Brand product direction to manage a commerce driving sort & site experience
Lead the Kids & Baby Site Merch organization with Site Merchants for Kids & Baby. Motivate and lead the team thru strategy and execution. Develop and maintain effective working relationships with members of cross-functional teams while managing a team of Site Merchandising and advocate for their development
Understand technical capabilities of our web platform, along with third party vendors we use to enhance the site experience. Ability to challenge and suggest enhancement on current capabilities in partnership with PDM and cross brand leads.
Share Site KPIs along with meaningful follow up actions with cross functional leaders to enhance business on weekly basis. Analyze data set and turn them into clear actions.
Review website daily to ensure proper functionality of categories and styles while navigating the experience through the lens of the customer. Proactively seek market knowledge through exposure to competitive websites and make recommendations based on learnings.
Owner of enabling site tactics to drive in-season business; backorder capabilities, pack & hold, and image & copy report out.
Who You Are
8+ years of merchandising or digital/ecommerce experience and site merchandising
Ability to lead the team that consists of multiple levels and functions while operating in highly matrixed organization. Ability to collaborate and build strong relationships with cross-functional partner
Strong analytical skills and ability to use data to assess the business and drive decisions, while using the data to influence other business partners
Possess customer-centric mindset. Adaptable to diverse audiences, environments, and situations
Demonstrate strong listening, verbal, written and presentation skills.
Strong process orientation and ability to understand system dependencies is a must
Self-starter and highly motivated, capable of balancing multiple priorities working in a fast-pace environment.
- Location:
- San Francisco
- Job Type:
- FullTime
