Director Service Commerce

17 Days Old

Overview Job Title: Director Service Commerce Job Type: Direct Hire Location: Onsite, Irvine, CA + 20% Travel Base pay range: $170,000/yr - $185,000/yr Salary Range: $170,000-$185,000 The Director Service Commerce will be responsible for driving the commercial strategy and execution for the service division. This role involves leading a team to enhance customer satisfaction, optimizing service revenue, and ensuring compliance with industry standards. Key success factors include driving service revenue, contract penetration, warranty conversion, and contract renewals. Responsibilities Develop and implement commercial strategies to drive service revenue growth and improve customer satisfaction. Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of exceptional service. Identify opportunities to optimize service revenue through upselling, cross-selling, and new service offerings. Ensure service activities comply with regulatory standards and internal quality assurance processes. Work closely with other departments, including sales, marketing, and product development, to align service strategies with overall business goals. Monitor and analyze service performance metrics, providing regular reports to senior management and making data-driven decisions to improve service delivery. Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies. Adhere to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need.
Qualifications Bachelor's degree in business, engineering, or a related field; MBA or equivalent advanced degree is preferred. 7+ years of experience in the medical devices industry, with at least 5 years in a commercial leadership role. 5+ years of people management experience, including driving results through others, leading teams or projects, and providing training. Familiarity with regulatory requirements and quality standards in the industry is preferred. Strong communication skills in English (verbal and written); ability to present to internal and external groups. Experience developing and executing long-term commercial strategies; strong analytical and problem-solving skills. Ability to understand and meet customer needs and to work productively with customers and internal stakeholders. Ability to work independently and in a collaborative team environment.
Working Conditions Schedule: 8:00 a.m. to 5:00 p.m., MondayFriday. Holidays, weekends, and evenings may be required. Hours may vary due to business needs. Physical: May involve reaching, bending, stooping, lifting up to 20 pounds, standing, sitting, and other typical office/field duties. Travel: Approximately 20%
Seniority level: Director Employment type: Full-time Industries IT Services and IT Consulting
Note: Referrals increase your chances of interviewing at Akkodis. This job description reflects current requirements and responsibilities for the role. #J-18808-Ljbffr
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Location:
Irvine, CA, United States
Job Type:
FullTime
Category:
Management Occupations

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