Join to apply for the Director, Salesforce CoE role at Zelis Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Position Overview The Director of the Salesforce Center of Excellence (CoE) is a critical leadership role responsible for the overall strategic direction, governance, and operational excellence of the Salesforce ecosystem at Zelis. Key Responsibilities Strategic Leadership and Vision: Develop and execute a comprehensive Salesforce CoE operating model and long-term strategic roadmap that aligns with Zelis' overall business and digital transformation goals. Partner with business leadership and key stakeholders to understand their needs and translate them into a clear Salesforce vision and prioritized backlog. Champion a data-driven culture, using platform metrics, business insights, and user feedback to inform strategic decisions and demonstrate the ROI of Salesforce initiatives. Governance and Platform Oversight: Establish and enforce a robust governance framework, including standards for change management, release management, security protocols, and data quality. Oversee the Salesforce platform's health, stability, and security, ensuring compliance with industry regulations and internal policies. Manage a complex multi-org or single-org Salesforce environment, including all clouds and integrated applications. Lead efforts to manage and reduce technical debt, ensuring the platform remains scalable and maintainable as the organization grows. Team and Vendor Management: Build, lead, and mentor a high-performing Salesforce team, including administrators, developers, business analysts, and architects. Oversee the day-to-day operations of the CoE, ensuring efficient and agile delivery of projects and support services. Manage relationships with Salesforce, third-party vendors, and system integrators, negotiating contracts and ensuring that external partners deliver high-quality, on-time solutions. Innovation and Continuous Improvement: Stay current with the latest Salesforce technologies, product releases, and industry trends to identify opportunities for Zelis to realize value from a centralized user experience. Foster a culture of continuous improvement, regularly reviewing processes and methodologies to optimize efficiency and effectiveness. Drive user adoption by implementing comprehensive training programs, a clear support model, and proactive communication plans. Budget and Resource Management: Develop, manage, and track the annual budget for the Salesforce platform, including license costs, vendor contracts, and internal staffing. Ensure optimal allocation of resources to meet project demands and business priorities. Qualifications Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. 5+ years of progressive experience in a leadership role managing a Salesforce platform, with a significant portion dedicated to building and leading a CoE. Deep expertise across multiple Salesforce clouds and a strong understanding of the platform's declarative and programmatic capabilities. Experience with Data Cloud, MuleSoft, and Agentforce is a significant plus. Proven track record of developing and executing a strategic roadmap for a complex enterprise-level Salesforce environment. Strong experience with governance, change management, and release management processes in an agile development environment. Excellent communication, stakeholder management, and negotiation skills, with the ability to influence and build consensus at all levels of the organization. Demonstrated ability to manage external vendors and system integrators effectively. Salesforce certifications are highly preferred. Experience in the healthcare or financial services industry is a plus. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture. Base Salary Range $169,000.00 - $225,000.00 Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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